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MessageBird Processors & Subprocessors

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Index of Processors and Subprocessors

MessageBird Subprocessors (End-User Personal Data)

End-User Personal Data is processed by MessageBird as a processor, on behalf of the Customer for the provision of the services. The below entities act as subprocessors on behalf of MessageBird.

Mandatory Subprocessors

CompanySubprocessor activityRelated serviceHosting location
Google Cloud EMEA LimitedCloud Hosting Service ProviderAll services MessageBirdThe Netherlands, Belgium (EU)
MessageBird ConversationsGermany (EU)
MessageBird Voice<p>The Netherlands, Belgium (EU)</p><p>Singapore</p><p>United Kingdom</p><p>United States</p>

Optional Subprocessors

CompanySubprocessor activityRelated serviceHosting location
Atlassian Pty Ltd (Jira)Internal Ticketing SystemAll servicesIreland (EU)
Zendesk, Inc.Customer Support Service ProviderAll servicesIreland (EU)

Sparkpost Subprocessors (End-User Personal Data)

SparkPost uses certain Subprocessors to assist in providing SparkPost’s services. A Subprocessor is a third party data processor engaged by SparkPost who agrees to receive personal data from SparkPost intended for processing activities to be carried out (i) on behalf of SparkPost customers; (ii) in accordance with customer instructions as communicated by SparkPost; and (iii) in accordance with the terms of a written contract between SparkPost and the Subprocessor. Prior to onboarding Subprocessors, SparkPost conducts an audit of the security and privacy practices of such Subprocessors to ensure the Subprocessors provide a level of security and privacy appropriate to their access to data and the scope of the services they are engaged to provide. Subprocessors are re-authorized upon contract renewal or on an annual basis. The Subprocessors of Sparkpost are:
CompanySubprocessor ActivityRelated serviceHosting location
Amazon Web ServicesCloud service providerAll SparkPost servicesIreland (EU) or United States (depending on account location)
Salesforce.comCustomer support platform providerAll SparkPost servicesUnited States

24sessions Subprocessors (End-User Personal Data)

24sessions uses its Affiliates and a range of third-party Subprocessors to assist it in providing the Services. These Subprocessors set out below provide cloud hosting and storage services; content delivery and review services; assist in providing customer support; as well as incident tracking, response, diagnosis, and resolution services.

Mandatory Subprocessors

CompanySubprocessor activityRelated serviceHosting location
Amazon Web ServicesCloud Hosting Service ProviderAll 24sessions servicesIreland, Germany (EU)
Cumul.ioIn-app dashboard provider24sessions in-app dashboarding servicesIreland (EU)
Digital OceanTurn Server providerAll 24sessions servicesThe Netherlands (EU)
FlowmailerEmail service providerAll 24sessions servicesThe Netherlands (EU)
PendoCustomer Support Service ProviderAll 24sessions servicesBelgium, Finland, Germany, The Netherlands (EU)
TableauCustom reporting service providerAll 24sessions servicesIreland (EU)
ZendeskCustomer Support Service ProviderAll 24sessions servicesIreland (EU)

Optional Subprocessors

CompanySubprocessor activityRelated serviceHosting location
Google Cloud PlatformSpeech to text conversion24sessions conversational analytics servicesGlobal
HubperOnline learning academy for using the 24s platform24sessions online academy servicesThe Netherlands (EU)
MessageBirdCommunication Platform as a Service ProviderAll 24sessions servicesThe Netherlands, Belgium (EU)
PusherPusher Channels / Beams24sessions live now featureUnited States
Twilio<p>Recorded dial-in</p><p>SMS</p><p>Phone number verification</p>Recording audio tracks of the conversationGlobal

Pusher Subprocessors (End-User Personal Data)

CompanySubprocessor activityRelated serviceHosting location
<p>Amazon Web Services</p><p>


</p>
<p>Cloud Hosting Service Provider</p><p>


</p>
<p>All Pusher Services</p><p>


</p>
<p>Australia</p><p>Brazil</p><p>Ireland (EU)</p><p>Japan</p><p>Singapore</p><p>South Korea</p><p>India</p><p>United Kingdom</p><p>United States</p>
Google Cloud PlatformCloud Hosting Service ProviderAll Pusher Services<p>Belgium (EU)</p><p>Taiwan
United States</p>
GithubSoftware development and version control using GitAll Pusher ServicesUnited States
<p>


</p><p>Looker Data Sciences Inc.</p>
<p>

</p><p>Business Intelligence and Analytics Service Provider</p><p>
</p><p>Read-only connection to Pusher’s data warehouse for business intelligence purposes</p>
<p>


</p><p>All Pusher Services</p>
<p>


</p><p>United States</p>
PapertrailLog management and Analysis software<p>Beams
Dashboard</p>
<p>Europe</p><p>United States</p>
PostmarkEmail providerDashboardUnited States
SentryError monitoringAll Pusher ServicesUnited States
<p>Salesforce.com Inc (Heroku)</p><p>

</p>
Platform-as-a-Service: uses AWS infrastructure and manages the deployment and maintenance of databases<p>Beams
Dashboard</p><p>

</p>
<p>
Ireland (EU)</p><p>United States</p>
<p>


</p><p>Salesforce.com Inc (Tableau)</p>
<p>

</p><p>Business Intelligence and Analytics Service Provider</p><p>
</p><p>Read-only connection to Pusher’s data warehouse for business intelligence purposes</p>
<p>


</p><p>All Pusher Services</p>
<p>


</p><p>United States</p>

Telvox Subprocessors (End-User Personal Data)

CompanySubprocessor activityRelated serviceHosting location
Microsoft AzureCloud Hosting Service ProviderTelvox Numbers<p>Hong Kong</p><p>The Netherlands (EU)</p><p>United States</p>
Systematix SolutionsPlatform Support Service ProviderTelvox Numbers and VoiceThe Netherlands (EU)

MessageBird Affiliates

The affiliated entities of the MessageBird group that may provide technical or customer support in the provisioning of the services by MessageBird B.V. Below entities process Customer Account Data as a controller.
EntityEntity locationTransfer Mechanism
MessageBird B.V.The Netherlands (EU)N/A
MessageBird Voice B.V.The Netherlands (EU)N/A
Telvox Global B.V.The Netherlands (EU)N/A
24sessions.com B.V.The Netherlands (EU)N/A
MessageBird GmbHGermany (EU)N/A
MessageBird France SASUFrance (EU)N/A
MessageBird USA Inc.United StatesStandard Contractual Clauses for International Transfers
MessageBird USCo Inc.United StatesStandard Contractual Clauses for International Transfers
MessageBird Pte LtdSingaporeStandard Contractual Clauses for International Transfers
MessageBird UK LtdUnited Kingdom<p>Adequacy decision</p><p>
</p><p>Standard Contractual Clauses for International Transfers</p>
MessageBird Colombia S.A.S.ColombiaStandard Contractual Clauses for International Transfers
MessageBird S.R.L.ParaguayStandard Contractual Clauses for International Transfers
MessageBird Pty LtdAustraliaStandard Contractual Clauses for International Transfers

MessageBird Customer Account Data

Customer Account Data is processed by MessageBird as a controller. The personal data consists of account information and financial information related to the account. Below entities process Customer Account Data as a processor on behalf of MessageBird.
Data Processor CategoryCompaniesTransfer Mechanism
Cloud Hosting Service ProviderGoogle Ireland Limited, Amazon Web Services Inc.Standard Contractual Clauses
Finance & Payment Service ProviderAdyen N.V., Exact Group B.V., Oracle America, Inc. (NetSuite), Mollie B.V., Stripe Payments Europe, Ltd.Standard Contractual Clauses
Productivity and Collaboration ProviderAtlassian Pty Ltd., CloudPlus, Inc., Google Ireland Limited, Workramp Inc., Zapier Inc.Standard Contractual Clauses
CRM and Fraud PreventionSalesforce EMEA Limited, Sift Science Inc.<p>Binding Corporate Rules</p><p>
</p><p>Standard Contractual Clauses</p>
Customer Support (SaaS) ProviderZendesk Inc, Interswitch B.V.,Standard Contractual Clauses
Analytics and Data ScienceHotjar Limited, Looker Data Sciences Inc., Segment.io Inc.Standard Contractual Clauses
Marketing & Growth Service Provider<p>AutopilotHQ Inc., </p><p>APIHub Inc. dba Clearbit, Rocket Science Group LLC d/b/a Mailchimp, Meta Platforms Ireland Limited, LinkedIn Ireland Unlimited Company, Google Ireland Limited</p>Standard Contractual Clauses
Legal SaaS ProviderDocuSign Inc., SpringCM Inc.Standard Contractual Clauses