eSIM resource library
From a useful answer to a working connection.
Understand the service, design the customer journey and prepare the operating team. Find the guide behind each stage, from a traveler’s first install to a subscriber’s next renewal.
Choose a customer journey
Travel eSIMsBring destination data, installation and top-ups into your travel experience.Mobile plansOffer recurring data, calls and SMS with renewals and number portability.Employee connectivityConnect employee onboarding, company-paid plans, travel and offboarding.Embedded connectivityPut plan selection, checkout and subscriber self-service inside your app.Coverage and networksMatch the itinerary to the destinations and services in the selected offer.Device compatibilityCheck the model, carrier lock and setup method before the first purchase.
Build and operate the service
eSIM connectivity guideStart with the service model and find the guide for the customer journey.Check device and coverage requirementsPrepare exact device, destination and included-service requirements before selecting an offer.Integrate eSIM connectivityConnect the eSIM catalog, purchase, installation and service lifecycle to your application using the current Bird contract and recorded outcomes.Embed a connectivity journeyConnect plan selection, purchase, installation and subscriber management to an existing app or customer portal.Roll out employee connectivityAssign approved mobile plans or travel data, verify employee setup and keep role changes and offboarding connected to service actions.Guide eSIM installationPrepare a private eSIM setup journey, choose the appropriate device method and verify the services included in the plan.Manage a recurring mobile planPrepare a subscriber, activate a mobile plan and manage renewal, plan changes and service termination.Bring an existing mobile numberCheck porting eligibility, collect the donor provider’s requirements and verify the subscriber’s service after the move.Resolve a connectivity service issueInvestigate an eSIM or mobile plan through its order, billing, installation and network observations, then follow the permitted resolution.Offer travel dataPrepare and deliver a travel eSIM, verify installation and help a traveler use or replenish the selected package.Inspect usage and add a top-upRead an eSIM allowance with its observation time, select a compatible top-up and follow the purchase to fulfillment.
eSIM explained
Is installing an eSIM the same as activating a plan?Understand eSIM installation, enabled profiles, network connection and package activation so customers know when to set up and when validity begins.Is an eSIM top-up the same as a renewal?Compare eSIM top-ups and mobile-plan renewals, including compatibility, activation, allowance, validity and the effect on an existing service.How is a travel eSIM different from a mobile plan?Compare travel eSIM packages and recurring mobile plans by allowance, phone number, voice and SMS, validity, renewal and the customer journey.What is an eSIM?Understand the difference between an eSIM profile and the mobile service it uses, including installation, coverage, device support and plan terms.What is mobile number porting?Understand mobile number porting, account requirements, declined requests and the difference between moving a number, installing an eSIM and ending a plan.Why can eSIM usage updates be delayed?Understand delayed eSIM usage reports, observation times and package states, and how to present balances and top-up decisions without misleading customers.
Make your next decision
eSIM and mobile connectivityExplore the complete platform and its customer journeys.Getting startedPrepare one controlled purchase-to-first-use journey.eSIM FAQsFind answers about plans, installation, usage and operations.Plans and pricingReview what the offer includes and how it is charged.Bird vs GigsCompare embedded connectivity and subscriber operations.
Turn the next question into a clear plan.
Bring the customer journey you want to build. Our connectivity team can help review markets, plan types, integration and the ongoing service model.