Inspect usage and add a top-up

You need access to the allocated eSIM and permission to purchase an additional package. This guide assumes the selected service supports top-ups.

Open the eSIM and review the package states, remaining allowance and expiry. Read the observation timestamp with the balance. A missing or delayed update is different from a reported zero allowance.

Use the eligible top-ups for this specific profile. Do not choose another catalog offer solely because it covers the same country; compatibility follows the allocated service.

Show the added allowance, coverage, published amount and currency, validity and activation behavior. Explain whether the package starts immediately or follows a stacking rule.

Submit one authorized purchase and retain the order identity. Follow the financial and provisioning outcome. If the response is lost or the order remains pending, recover the existing attempt before placing another.

Confirm that the new package is attached to the intended eSIM and that its terms match the accepted purchase. Explain when the allowance becomes usable and when the next usage update can be expected.

If the balance does not change immediately, compare the package state and the latest observation time. Investigate fulfillment separately from network usage reporting. A delayed report alone is not grounds to purchase the package again.