Incoming call+31 20 555 0188Route to your support team
Bird number
Amsterdam trunkInbound enabled · gateway configured
pbx.harbor.example
Delivered to the phone system
Your PBX decides who answers.
One number. The right destination.
Choose how each Bird number answers. Deliver calls to a SIP trunk, forward them to a verified destination, or leave the route closed.
A customer calls.
Your route answers.
Change the number’s route to see where the call goes.
Incoming call+31 20 555 0188Forward to an external number
Bird number
Verified destinationForwarding destination verified
+44 20 7946 0188
Second call leg created
Track the incoming and forwarding legs separately.
Incoming call+31 20 555 0188Leave the number closed
Bird number
RejectDefault number behavior
No destination
No call delivered
A number needs an explicit answer route before it receives calls.
Set the number route.
Prepare the receiver.
Route calls to the right destination.
Choose one answer route.
An eligible number has one incoming action: SIP trunk, verified forwarding or reject. Reject is the default. Verifying an external caller ID does not bring its incoming calls to Bird.
Configure the trunk first.
Enable inbound calling and provide a delivery gateway before assigning the number. Lower gateway priorities are tried first; equal priorities share traffic. Match the dialed-number format to your PBX.
Track forwarded calls as two legs.
Forwarding creates a second call to the verified destination. Keep the incoming and outgoing records distinct when investigating routing, duration and charges.
Scale without
losing control.
Organize teams in workspaces, control API access, and trace changes through audit logs.
HarborOrganizationWorkspacesProductionSandbox
Delivery agent
API key · Customer operations teamALAlex Lee AdminPermissions updated
Audit log
Production- Workspace
- Production
- Resource
- Delivery agent
- Read accessRead & write
Team Customer operationsActor role AdminOutcome SucceededTime 22 Sep, 09:42:18 UTC
Succeeded