Collect multi-step customer details without sending people to a web form.

Instead of trading ten chat messages or dropping a browser link that customers abandon, send a native multi-page form inside Apple Messages for Business. Guide customers through branching choice cards, wheel pickers, date pickers, and validated text inputs, then receive the complete structured submission in one payload.

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Change the item or location, then review the same answers in the service application.

Explore Forms

Guide customers through branching questions
and receive structured answers.

Design multi-page forms in Bird’s template editor, route each choice to the right follow-up question, and connect submitted answers to your support or order system.

Branch follow-up pages based on the customer’s choice.

Start with a single-select choice card page, such as asking whether a customer needs help with an existing order or a product question, and route each answer to its own follow-up page. Combine single-line and multi-line text inputs, wheel pickers, date pickers, and summary review screens in a single native sheet.

Validate inputs and follow Apple’s privacy rules.

Configure required fields, character limits, keyboard types, and validation patterns so customers catch typos before submitting, and enable Private Form mode when responses should stay masked in the bubble. Before requesting personal details, ask Apple’s required clarifying question with a Quick Reply so the customer confirms why you need the information.

Process the submitted payload in your backend or inbox.

When the customer taps submit, Bird delivers the structured answers keyed by your page and choice identifiers to both Conversations and your webhook endpoint. Validate the submission in your CRM, ticketing, or order system, distinguish skipped optional fields from explicit answers, and reply in the thread once the case or update is recorded.

Explore Apple Messages forms

Keep building
with Apple Messages.

Combine structured intake forms with account verification, end-to-end journeys, and interactive pickers.

Authentication

Authenticate the customer’s account with Sign in with Apple or OAuth before applying form changes.

Journeys

Chain quick replies, multi-page forms, and backend actions into a complete customer workflow.

Rich messages

Use quick replies and list pickers for single-tap choices before launching a multi-page form.

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Scale without
losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

WorkspacesTeam rolesAPI authentication
Explore Enterprise

Start with Apple Messages.
Build across channels with Bird.

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Start building with Bird in minutes.

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