Admin guide
Welcome to Inbox, your all-in-one platform for managing customer conversations. With Inbox, you can easily keep track of all your customer interactions in one place, collaborate with your team, and provide outstanding support to your customers.
This guide will take you through the setting up of Inbox, from inviting your first agent to routing incoming messages.
AgentsInvite your team to Inbox.
TagsCategorize agents and conversations.
RoutingRoute conversations to the right people.
TeamsGroup agents together to work on similar topics.
FeedsOrganize your conversations.
Sender profilesEstablish who your messages come from.
ReportingSee how your agents and teams are performing.
SkillsUsing skills to route tickets