How to setup distribution flow
For an incoming call to be handled by an Agent or Team or Queue you must setup a distribution flow.
Prerequisites
- Incoming number must have a healthy channel
- Option "Make calls via Inbox" for that channel must be enabled
- Agent or Team or Queue must be present
Setting up the Agent
First create a Team via left bottom -> Admin console -> Support -> Agents & Teams -> Teams -> Create a new team Then create an Agent via left bottom -> Admin console -> Support -> Agents & Teams -> Agent -> Invite new agent and link the Agent to the Team
Setting up the distribution flow
Select the number via left bottom -> Admin console -> Support -> Contact Center -> Numbers On the right a popup will appear where you can create a distribution flow for that number
Clone Edit this Draft
Add step Ring to and select Agent, Agent ID and set duration of ringing. Next and Skip test
