Manage suppression list

Accessing Your Suppression List

You can view all suppressed contact email/phone numbers by navigating to the Marketing section of your Bird workspace. This centralized view helps you monitor and manage all blocked emails / phone numbers.

Go to Marketing > Audience > Suppressions to view all your suppressions
You can filter suppressions based on platform or use case
You can search for a phone number (with + country code) or email to check their suppression
You can click on the row or click on 3 dots > View suppression to see details like
- When was the contact created
- When was this email / phone suppressed
- Who initiated the suppression - contact vs marketer
- Reason for suppression
- Marketing vs Transactional
- If Transactional SMS suppression, then the originator or sender phone number from which it is suppressed

Managing Suppression Lists

You can remove suppression by clicking on 3 dots > Remove suppression
If you want to export suppressions, go to Contacts > Advanced filters
- Select condition as If someone can or cannot receive marketing/transactional

Select cannot receive

Select Email / SMS/ WhatsApp

Export from the page or save as a segment and export.