Set up actions for your AI employee

Video guide

Learn how to manage and customize actions for your AI employees in Bird. In this guide, you'll learn how to:

  • Navigate the AI Actions interface and understand basic action types
  • Configure the Main Task and Send Message actions for AI responses
  • Set up conversation resolution rules and closing messages
  • Manage handover actions for human agent transfers
  • Customize action triggers and message settings for different scenarios

Start with one channel.
Add the others when you're ready.

A test API key is yours immediately. Production unlocks when you add a payment method and verify a sender.

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Using Claude Code, Cursor, or Codex? Copy a setup prompt and your agent installs the Bird CLI and skills for you. Pick yours: