Use the profile’s eligible offers.
A package covering the same country is not necessarily a valid top-up. Compatibility belongs to the allocated service and its supported offers.
Add a compatible data package to the eSIM already on the customer’s phone, with no new installation. Show the package’s price, allowance and expiry before purchase.
Compare an eligible top-up with an offer that only matches the destination.
Last reported at 10:42
5 GB original allowance
Review the published charge and start rule
The service identifies this as a compatible top-up for the existing profile.
Last reported at 10:42
5 GB original allowance
Country coverage alone is insufficient
Do not buy an unrelated catalog offer as a replacement for the existing service.
Add an eligible package to an existing eSIM.
A package covering the same country is not necessarily a valid top-up. Compatibility belongs to the allocated service and its supported offers.
Each top-up is a separate package with its own allowance, activation rule and expiry. It does not extend the existing package’s validity. Review the published amount and currency before approving the purchase.
Retain the original purchase reference and follow funding and fulfillment. A delayed balance observation is not evidence that the top-up failed or permission to buy it again.
Organize teams in workspaces, control API access, and trace changes through audit logs.