Mobile plans
A phone plan that belongs in your product.
Give customers a mobile service they can manage alongside the product they already use. Bring recurring data, voice and SMS together with onboarding, number choice, renewals and support. Keep every change understandable to the subscriber.
A continuing mobile service
EXAMPLEFIELDNOTES · MOBILE
Your monthly allowance
10 GB
Data · Calls · SMS
Current service
Active
A predictable renewal
Keep the billing period, plan terms and payment method together.
Illustrative mobile plan and scheduled change. Included services and allowances are defined by the offer.
A subscription under your brand
Give customers a reason to open your app every month.
A mobile plan can become part of a financial account, a membership or a digital brand. Your customer chooses the service in your product and returns to manage the number, the allowance and the next renewal.
Start with the home market and the people you serve. Define the included data, calls and SMS, then make roaming, number choices and recurring terms part of a plan customers can compare.
Understand the commercial modelWHAT CUSTOMERS COME BACK FOR
A number that feels like theirs
Choose a new number or bring an eligible existing one. Keep ownership and porting progress clear from the first signup.
A plan that fits this month
Put allowance and reported usage together. Show the next plan’s terms and effective date before a change is confirmed.
A renewal they can understand
Keep the billing period, payment method and service status visible. Give a payment problem a clear recovery path.
A continuing relationship
Make the next renewal predictable.
Show the current billing period, the next renewal and the payment method. Explain what changes now and what takes effect at the next period before the subscriber approves an upgrade or downgrade.
A change with an effective date
Preview the new allowance, charges and start date together. Preserve the currently active service until the requested change actually takes effect.
Recover a payment problem
Tell the customer what needs attention and how to update payment. Keep the financial state and the network service state visible so a payment retry does not look like an instant reconnection.
Stay or leave with clarity
Treat portability and cancellation as product experiences.
Let subscribers choose a new number or bring an eligible existing one. Provide a trackable porting journey and a clear cancellation path, including the final service date and any remaining billing.
Keep an existing number
Collect the requirements for the selected country and provider. Guide the subscriber through corrections when the donor provider declines a request.
Close the service deliberately
Explain immediate versus end-of-period changes where the plan supports them. Removing a profile from the phone does not by itself cancel the subscription or settle the final bill.
Mobile plans questions
Are recurring mobile plans the same as prepaid travel data?
Can subscribers bring an existing number?
Do all plans include voice and SMS?
How do we launch in a new market?
Connect the complete service
Put it into practice.
Continue with the documentation, guides and examples for this topic. Resources are in English.
Build a mobile service worth staying with.
Define your home markets, included data, calls and SMS, number choices and recurring terms. Plan the subscriber experience from first signup to the next renewal.