Add the profile. Check the connection.

Send a private installation link by email or SMS after purchase. Customers can open it without a workspace login and choose QR, device setup or manual installation on a compatible phone.

From the purchase
to the first connection.

Purchase a data package in the dashboard or through the API, share private installation instructions, and help the customer connect.

Harbor travelCustomer / Alex Morgan
First use checked

Mobile data works on the device

Verify service on a covered network. Record that device result separately from the order and profile states.

Order1048Purchase recorded
Profile042Allocated and installed
DeviceAlex’s phoneConnection checked
Installation accessDelivered privately to the intended customer
Profile 042
9:41•••
‹ SettingsCellular
YOUR DATA LINE

Travel eSIM

Mobile data connected
PrimaryCalls & messages
TravelOn
Cellular dataTravel
NetworkConnected
Connection checkedMaps and messages use travel data.
Illustrative product records. These controls change the example only; no request or purchase is made.

A private setup path.
A verified device result.

Guide the customer from provisioned order to an installed profile.

Start from the existing allocation.

Use the fulfilled order and its assigned profile. Confirm compatibility, carrier lock and the activation trigger before asking the customer to install.

Share setup without a workspace login.

Send an installation link from the dashboard or API, then check its delivery status and expiry. The recipient chooses a setup method for their phone. Revoke a link to stop future access if it reaches the wrong person; already revealed credentials remain usable.

Preserve the profile while investigating.

If installation succeeds but data does not, check the selected line, destination and network settings. Confirm recovery eligibility before removing or moving a profile.

Scale without
losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

BirdHarborOrganization
WorkspacesProductionSandbox

Delivery agent

API key · Customer operations team
Active
PermissionsAccess
EmailRead & write
SMSRead & write
ALAlex Lee AdminPermissions updated

Audit log

Production
Workspace
Production
Resource
Delivery agent
WhatsApp
Read accessRead & write
Succeeded

Start with eSIM.
Build across channels with Bird.

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