eSIM & mobile connectivity
Launch your own mobile service.
Turn the app your customers already use into the mobile service they use every day. Offer recurring phone plans, travel eSIMs and employee connectivity with Bird, from the first purchase to the next renewal.
Your connectivity business
SERVICE OVERVIEW
A subscriber, connected.
Customer
Alex Morgan
Plan
Everyday mobile
Billed to
Customer account
Installation complete
Make yourself at home.
Your everyday connection.
20 GB
Data, calls & SMS
Example plan
Your number
Bring the number you know
Manage your plan
Usage, billing and help
You’re connected.
Your brand. Powered by Bird.
Illustrative service experience with fictional customers and example allowances.
Built around your business
Put your brand on the connection.
A banking app can become a mobile provider. A travel booking can include the data for the trip. An employee benefit can arrive ready to install. Start with the relationship you already have, then build a service that belongs there.
Become part of their everyday life.
Bring data, calls and SMS into a subscription under your brand. Let customers keep an eligible number, manage their plan and return to your app for the next renewal.
Build your mobile serviceBe useful from the moment they land.
Offer destination data alongside a booking, membership or travel account. Keep installation instructions, the remaining allowance and the next top-up close to the itinerary.
Explore travel eSIMsMake the phone plan part of joining the team.
Give employees company-paid connectivity with a clear owner. Connect assignments, work travel and service changes to the way your organization onboards and supports its people.
Connect your workforceKeep the experience inside your product.
Make plan discovery, purchase and self-service feel like part of your app. Carry the same customer account into the connectivity journey, with your brand at the moments that matter.
Design the embedded experienceExplore the experience
The first purchase is just the start.
A mobile service is something people live with. Give them an understandable path through setup, daily use and the next billing period. Follow one subscriber through the experience.
FIELDNOTES / SUBSCRIBER JOURNEY
Example
A plan they can understand before they buy.
Alex chooses a mobile plan inside the app. Coverage, allowance, renewal terms and the published price sit together, with device compatibility checked before checkout.
For the subscriber
One account, clear plan terms
For your team
A selected offer tied to an order
Illustrative recurring-plan journey. Available services and changes follow the selected offer.
Connected with Bird
The connection and the conversation, together.
Your customer needs an installation link, a timely renewal reminder or help getting online. Build those moments with Bird’s email, messaging and support products alongside your connectivity service.
Choose the right channel for the moment. Keep private setup details behind an authenticated link, respect communication preferences and give a support agent the service context when a person needs to step in.
Example customer communications. Delivery follows the selected channel and customer permissions.
Behind the experience
Build the service behind the screen.
Connect the commercial offer to the actual service. Give developers a clear integration model and give your operations team the context to support what customers buy.
The right coverage for the customer
Match the home market or itinerary to a specific offer. Keep the included networks, services, validity and device requirements visible before purchase.
Explore coverage and networksCheck device requirements
An API for the whole journey
Connect catalog, quotes, orders, profiles and top-ups to your application. Preserve the original order through an interrupted request so recovery starts with the result already recorded.
Explore the eSIM APIA guided start on the device
Help the customer install privately, select the correct line and confirm the service they bought. For an existing number, make the porting requirements and progress easy to follow.
See the installation journeyExplore number porting
Useful visibility after activation
Show reported usage with its freshness, offer compatible top-ups and follow payment or service issues from the same history. Give customers a next step they can understand.
Explore usage and top-upsSee connectivity operations
From idea to first connection
Start with a service your customers need.
Bring your first market, the people you want to connect and the place the offer belongs in your product. Work through the plan and integration with Bird, then follow one customer from purchase to first use.
Talk through your mobile serviceYOUR FIRST CONNECTIVITY OFFER
Define the offer
Choose recurring mobile, travel data or employee connectivity. Review markets, service requirements and published commercial terms.
Build the customer journey
Connect identity, plan selection, checkout and installation. Decide where subscribers manage their service and get help.
Follow the first connection
Use an intended device, confirm the purchased service and exercise the support path before expanding the offer.
Questions about Bird eSIM
What can we build with Bird eSIM?
Is an eSIM the same as a mobile plan?
Does every offer work in every country?
Can we offer our own branded experience?
Can the service include mobile voice, SMS and number porting?
Should I sign up or contact sales?
Keep exploring
Put it into practice.
Continue with the documentation, guides and examples for this topic. Resources are in English.
Make your brand their next mobile provider.
Turn a customer relationship into a mobile service. Build the offer, the experience and the day-to-day operation with Bird.