Fly higher with Bird: Enhancing Customer Travel Journeys with Multi-Channel Engagement

Marketing

·

Jun 28, 2024

Fly higher with Bird: Enhancing Customer Travel Journeys with Multi-Channel Engagement

Key Takeaways

    • Bird CRM empowers travel companies to deliver personalized, multi-channel customer experiences across email, SMS, WhatsApp, and push notifications.

    • Automated sign-ups, segmentation, and omnichannel templates help convert browsers into loyal travelers.

    • Pixel tracking captures user behavior, enabling retargeting campaigns for abandoned bookings.

    • Real-time booking confirmations and AI-driven disruption handling increase trust and satisfaction.

    • Price alerts, targeted recommendations, and personalized follow-ups drive retention and repeat bookings.

    • Bird transforms fragmented travel communications into seamless, data-driven customer journeys that boost engagement and sales.

Q&A Highlights

  • What is Bird CRM and how does it help travel companies?

    Bird CRM is a multi-channel engagement platform that helps travel companies communicate with customers across email, SMS, WhatsApp, and push notifications. It enables personalized customer journeys, from sign-up to booking and post-trip engagement.

  • How can Bird increase subscriber sign-ups for travel businesses?

    By using pop-ups and sign-up offers with incentives like discounts or exclusive deals, Bird helps businesses grow their subscriber lists while ensuring consent compliance.

  • How does Bird use behavioral data to personalize communication?

    Bird’s pixel tracking collects website interaction data, segments users by intent, and enables targeted journeys—for example, sending personalized deals to users who searched specific destinations.

  • How can Bird help recover lost bookings?

    Through automated retargeting campaigns, Bird re-engages travelers who abandon searches by sending reminders and limited-time offers through push notifications or email.

  • How does Bird build customer trust in the travel industry?

    Instant multi-channel booking confirmations and AI-assisted disruption management reassure travelers and ensure a consistent, reliable experience.

  • What role does AI play in Bird’s travel solutions?

    AI automates real-time responses, price alerts, and disruption management—helping travelers receive instant support and personalized updates.

  • How does Bird drive customer loyalty?

    By continuously engaging travelers with tailored offers, fare alerts, and destination-specific recommendations, Bird nurtures trust and encourages repeat bookings.

  • What makes Bird different from other CRM tools for travel companies?

    Bird unifies multiple communication channels in one platform, combining automation, analytics, and personalization—helping travel brands create seamless, omnichannel journeys at scale.

Discover how Bird CRM empowers travel companies to nurture customer loyalty with personalized journeys across email, SMS, WhatsApp, and push notifications.

Did you know that companies with a strong omnichannel customer engagement strategy retain an average of 89% of their customers, compared with 33% for those with weak omnichannel strategies?

In today's competitive travel industry, keeping customers engaged is crucial. Bird CRM is a powerful tool for companies to connect with travelers, enhance their travel experience, and ultimately drive higher sales.

With so many options in the travel market, focusing on customer loyalty, and targeting these customers through personalisation is the key to standing out. 

In this article, we dive into how Bird can be used to help companies retarget abandoned search customers, keep them updated with flight confirmations, drive personalized holiday search emails, price alerts, and much more!

Before we delve into how Bird empowers travel companies to achieve these impressive results, let's take a quick step back and start with the user journey by understanding the importance of capturing attention with sign-up forms, gaining customer insights, and personalizing content with omnichannel templates. Understanding how travelers interact with travel apps and websites is crucial to maximizing the impact of Bird's features.


Travel stage

What Bird enables

Main channels used

Value for traveler & brand

Capture attention

Signup forms, incentives, compliant consent

Website, email

More subscribers from first interaction

Understand behavior

Pixel tracking segments users by searches & actions

Web tracking + CRM segmentation

Smarter targeting & relevance

Personalize content

Dynamic, omnichannel templates tailored to user intent

Email, SMS, WhatsApp, Push

Higher engagement & site traffic

Retarget abandoned searches

Reminder journeys + incentives for incomplete bookings

Push, email, SMS, WhatsApp

Revenue recovery from lost sessions

Build trust with confirmations

Instant booking updates & disruption management across channels

Email, SMS, WhatsApp, Push, AI Assistants

Peace of mind + reliable travel experience

Drive loyalty & repeat bookings

Price alerts, destination-based offers, ongoing personalization

Push, email, app, CRM

Higher retention, LTV + repeat bookings

1. Capturing attention: Increasing subscibers with sign-up forms and discounts

Bird helps customers grow their subscriber list with compelling sign-up offers

The journey begins with attracting potential customers. Companies can use pop-up forms and sign-up offers to capture new subscribers. By providing incentives such as welcome discounts or exclusive offers, you can engage customers early in their journey. For more proven strategies, see our guide on 23 ways to increase email marketing opt-ins.

Bird’s pop-ups are designed to be compliant with privacy regulations, clearly requesting user consent before collecting their information. 

For example, a traveler visits your website to explore flight options. A pop-up form offers a 10% discount on their first booking in exchange for their email address. They sign up, joining your subscriber list and the initial interaction sets the stage for further personalization communication!

10% discount if you sign up with FlyFurther

Bird helps customers grow their subscriber list with compelling sign-up offers

The journey begins with attracting potential customers. Companies can use pop-up forms and sign-up offers to capture new subscribers. By providing incentives such as welcome discounts or exclusive offers, you can engage customers early in their journey. For more proven strategies, see our guide on 23 ways to increase email marketing opt-ins.

Bird’s pop-ups are designed to be compliant with privacy regulations, clearly requesting user consent before collecting their information. 

For example, a traveler visits your website to explore flight options. A pop-up form offers a 10% discount on their first booking in exchange for their email address. They sign up, joining your subscriber list and the initial interaction sets the stage for further personalization communication!

10% discount if you sign up with FlyFurther

2. Understanding consumer behavior: Pixel tracking and customer insights

Bird segments customers into targeted journeys based on their user web insights

Understanding customer behavior is key to delivering personalized experiences. Bird’s website tracker captures user interactions, allowing it to segment customers based on their behavior. This enables the creation of targeted, personalized journeys that keep your brand top-of-mind. 

Imagine a traveler searches for flights to Tokyo but doesn’t complete the booking. Bird’s tracker captures this interaction, and they are added to a segment for Tokyo-bound travelers. This data helps tailor future communications to their specific interests, increasing the likelihood of conversion.

A marketing automation example showing personalized messaging based on Shopify user data

Bird segments customers into targeted journeys based on their user web insights

Understanding customer behavior is key to delivering personalized experiences. Bird’s website tracker captures user interactions, allowing it to segment customers based on their behavior. This enables the creation of targeted, personalized journeys that keep your brand top-of-mind. 

Imagine a traveler searches for flights to Tokyo but doesn’t complete the booking. Bird’s tracker captures this interaction, and they are added to a segment for Tokyo-bound travelers. This data helps tailor future communications to their specific interests, increasing the likelihood of conversion.

A marketing automation example showing personalized messaging based on Shopify user data

3. Personalizing content based on interactions: Omnichannel templates

Bird helps drive traffic to your website through personalized deals across multiple channels

Bird offers omnichannel templates that help companies bring traffic to their website with personalized deals on any channel—using email, SMS, WhatsApp, and push notifications. Personalized templates ensure that each interaction is tailored to the customer’s preferences and past behavior, making the engagements even more meaningful.

For instance, the traveler receives a personalized email offering special deals on hotels in Milan. The email includes dynamic fields like their preferred travel dates, making the offer more relevant and enticing. Implement advanced email templates to create more sophisticated personalization. This not only drives traffic but also boosts the chances of booking.

Personalized email from FlyFurther

Bird helps drive traffic to your website through personalized deals across multiple channels

Bird offers omnichannel templates that help companies bring traffic to their website with personalized deals on any channel—using email, SMS, WhatsApp, and push notifications. Personalized templates ensure that each interaction is tailored to the customer’s preferences and past behavior, making the engagements even more meaningful.

For instance, the traveler receives a personalized email offering special deals on hotels in Milan. The email includes dynamic fields like their preferred travel dates, making the offer more relevant and enticing. Implement advanced email templates to create more sophisticated personalization. This not only drives traffic but also boosts the chances of booking.

Personalized email from FlyFurther

4. Re-engaging customers: Retargeting abandoned pages

Bird increases revenue by retargeting abandoned searches

One of the most effective ways Bird helps companies increase revenue is by retargeting abandoned page views. When a traveler searches for train journeys in Tokyo but doesn’t book, Bird’s web tracking captures this event. You can then use personalized journeys to retarget these customers with relevant offers and incentives.

For example, the traveler receives a push notification an hour after their search, reminding them of the Tokyo train journey and offering a limited-time discount to encourage booking. This strategy ensures no potential customer slips through the cracks, ultimately leading to higher sales.

Personalized email from FlyFurther

Bird increases revenue by retargeting abandoned searches

One of the most effective ways Bird helps companies increase revenue is by retargeting abandoned page views. When a traveler searches for train journeys in Tokyo but doesn’t book, Bird’s web tracking captures this event. You can then use personalized journeys to retarget these customers with relevant offers and incentives.

For example, the traveler receives a push notification an hour after their search, reminding them of the Tokyo train journey and offering a limited-time discount to encourage booking. This strategy ensures no potential customer slips through the cracks, ultimately leading to higher sales.

Personalized email from FlyFurther

5. Building trust: Keeping customers updated with booking confirmations and schedule changes

Bird allows customers to build trust with instant booking confirmations across multiple channels

Getting an instant booking confirmation is the key to building trust with your customers. Bird’s automated journeys send instant confirmation notifications across multiple channels—email, SMS, WhatsApp, push notifications—ensuring travelers have all the necessary details. Maximize insights by getting more data from each SMS message you send.

This immediate confirmation gives travelers peace of mind, ensuring they have all the necessary travel details right at their fingertips.

By offering instant confirmation, Bird helps companies build trust and reliability with their customers. This quick and efficient communication reassures travelers that their plans are set, enhancing their overall travel experience and fostering customer loyalty.

Additionally, when plans get disrupted, it’s a major pain point. Bird uses AI and multiple channels to handle issues like rebooking and payments smoothly, all in one platform. Learn how natural language processing enhances email communication automation.

Informed travelers and smooth disruption handling are the cornerstones of building trust and loyalty. This translates to customers feeling valued, ultimately driving repeat business with their chosen provider.

Flight details SMS

Bird allows customers to build trust with instant booking confirmations across multiple channels

Getting an instant booking confirmation is the key to building trust with your customers. Bird’s automated journeys send instant confirmation notifications across multiple channels—email, SMS, WhatsApp, push notifications—ensuring travelers have all the necessary details. Maximize insights by getting more data from each SMS message you send.

This immediate confirmation gives travelers peace of mind, ensuring they have all the necessary travel details right at their fingertips.

By offering instant confirmation, Bird helps companies build trust and reliability with their customers. This quick and efficient communication reassures travelers that their plans are set, enhancing their overall travel experience and fostering customer loyalty.

Additionally, when plans get disrupted, it’s a major pain point. Bird uses AI and multiple channels to handle issues like rebooking and payments smoothly, all in one platform. Learn how natural language processing enhances email communication automation.

Informed travelers and smooth disruption handling are the cornerstones of building trust and loyalty. This translates to customers feeling valued, ultimately driving repeat business with their chosen provider.

Flight details SMS

6. Increasing Loyalty: Continuous engagement and personalized offers

Encourage bookings and build loyalty through personalized engagement

In case you haven’t realized it yet, building long-term loyalty is essential in the travel industry! By leveraging Bird’s CRM capabilities, travel companies can create personalized experiences that keep customers coming back. These range from targeted holiday search emails to exclusive offers and price alerts.

Price Alerts

Travelers always appreciate being informed about fare changes for flights they are interested in. Bird’s push notifications allow users to subscribe to price alerts for specific flights. 

When there is a fare change, automated notifications are sent out, showing the new price and a comparison to the previous price, such as “Your flight to Tokyo increased by $12.” This helps travelers save money and encourages timely bookings.

By providing real-time price alerts, Bird keeps travelers updated on the best deals, ensuring they never miss out on a great fare. This feature not only helps travelers save money but also fosters a sense of trust and reliability, making them more likely to book their flights promptly.

Phone notification of flight price change

Targeted emails powered by search patterns

Targeted emails based on search patterns are another powerful tool to drive loyalty. By segmenting users based on their search data, Bird can identify those interested in specific deals and destinations, and target them effectively. 

Personalized email campaigns are then created, featuring travel guides, tips, and special offers tailored to these destinations. Ensure success with compelling subject lines that drive higher open rates for your travel campaigns.This approach not only engages users with relevant content but also boosts holiday booking rates and builds brand loyalty.

Transform your customer journey with Bird

By keeping travelers informed, handling disruptions smoothly, and offering personalized experiences, Bird helps your customers feel valued. This ongoing engagement nurtures loyalty and encourages repeat bookings, making your company their top choice.

See how Bird’s features can make the travel experience better, from the first interaction to the final booking and beyond. Our multi-channel approach—including email, SMS, WhatsApp, and push notifications—ensures timely and relevant communication at every step.

Plus, with AI-driven solutions for handling flight issues and extras like baggage upgrades and Uber rides, Bird boosts satisfaction and opens up new revenue opportunities.

Request a Demo today and see how Bird can make your customer journey smoother, more engaging, and build lasting loyalty.

Encourage bookings and build loyalty through personalized engagement

In case you haven’t realized it yet, building long-term loyalty is essential in the travel industry! By leveraging Bird’s CRM capabilities, travel companies can create personalized experiences that keep customers coming back. These range from targeted holiday search emails to exclusive offers and price alerts.

Price Alerts

Travelers always appreciate being informed about fare changes for flights they are interested in. Bird’s push notifications allow users to subscribe to price alerts for specific flights. 

When there is a fare change, automated notifications are sent out, showing the new price and a comparison to the previous price, such as “Your flight to Tokyo increased by $12.” This helps travelers save money and encourages timely bookings.

By providing real-time price alerts, Bird keeps travelers updated on the best deals, ensuring they never miss out on a great fare. This feature not only helps travelers save money but also fosters a sense of trust and reliability, making them more likely to book their flights promptly.

Phone notification of flight price change

Targeted emails powered by search patterns

Targeted emails based on search patterns are another powerful tool to drive loyalty. By segmenting users based on their search data, Bird can identify those interested in specific deals and destinations, and target them effectively. 

Personalized email campaigns are then created, featuring travel guides, tips, and special offers tailored to these destinations. Ensure success with compelling subject lines that drive higher open rates for your travel campaigns.This approach not only engages users with relevant content but also boosts holiday booking rates and builds brand loyalty.

Transform your customer journey with Bird

By keeping travelers informed, handling disruptions smoothly, and offering personalized experiences, Bird helps your customers feel valued. This ongoing engagement nurtures loyalty and encourages repeat bookings, making your company their top choice.

See how Bird’s features can make the travel experience better, from the first interaction to the final booking and beyond. Our multi-channel approach—including email, SMS, WhatsApp, and push notifications—ensures timely and relevant communication at every step.

Plus, with AI-driven solutions for handling flight issues and extras like baggage upgrades and Uber rides, Bird boosts satisfaction and opens up new revenue opportunities.

Request a Demo today and see how Bird can make your customer journey smoother, more engaging, and build lasting loyalty.

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A person is standing at a desk while typing on a laptop.

The complete AI-native platform that scales with your business.

Contact sales

Start for free

© 2026 Bird

Contact Support

A person is standing at a desk while typing on a laptop.

The complete AI-native platform that scales with your business.

Contact sales

Start for free

© 2026 Bird

Contact Support