Support
Streamline and simplify Customer Support
Manage conversations across email, chat, voice, SMS, WhatsApp, and social — all from a single, intuitive platform.
All your inbox needs in one place.
A unified customer service platform for seamless team collaboration.
Smart Routing
Prioritize urgent issues automatically
Rich, Interactive Chats
Share media and payments in-conversation
Streamlined Automations
Handle routine requests automatically
AI-Enhanced Support
Improve replies with AI assistance
Customer Insights
Full context for every conversation
Actionable Analytics
Track performance at a glance
All your channels. One app.
Integrating SMS, WhatsApp, email and more. Seamlessly manage customer conversations to deliver consistent, efficient support across all messaging platforms in one centralized app.
Gain actionable insights from your support data
Optimize your customer support operations with comprehensive analytics. Track response times, resolution rates, and team performance at a glance.
Scalable support tools
Stay compliant, secure, and efficient as you scale your customer support operations. Our solution adapts to businesses from startups to enterprises.
Data-driven decisions
Track key metrics like response times and resolution rates to identify trends. Analyze volume to optimize staffing and resources, continuously improving your support process.
Reach customers on the messaging channels they prefer
Deliver fast, personalized support on WhatsApp and SMS. Meet your customers where they already are and resolve issues through the channels they use every day.
WhatsApp support at scale
Provide personalized support on the world's most popular messaging app. Share rich media, templates, and automated responses to resolve issues faster.
Efficient SMS support
Engage customers through text messaging for quick resolutions. Automate workflows and track response times to deliver fast, reliable support.
Engage customers in real time with chat and AI
Combine the speed of live chat with the efficiency of AI chatbots. Provide instant answers around the clock while seamlessly escalating to human agents when needed.
Real-time live chat support
Engage website visitors instantly with live chat. Trigger proactive conversations based on visitor behavior and boost conversions with personalized assistance.
AI-powered chatbot automation
Deploy intelligent chatbots across all channels to handle common queries instantly. Maintain context with AI-driven decisions and escalate to agents when needed.
Voice support and customer satisfaction measurement
Enable your team to make and receive calls from anywhere while tracking satisfaction scores across every interaction. Combine voice with CSAT to close the feedback loop.
Professional voice support
Make and receive calls from anywhere with Bird's built-in dialer. Generate AI-driven call summaries and monitor agent performance in real time.
Measure customer satisfaction
Capture and analyze CSAT scores across every touchpoint. Trigger automated surveys after key interactions and act on feedback to improve service quality.
Meet your customers on social media platforms
Manage customer interactions across Instagram, Facebook, Twitter, and more from a single view. Respond quickly and maintain brand consistency on every social channel.
If my team is running a critical, time-sensitive campaign and needs to send millions of emails in a short period of time, I know Bird can handle it
Kushal Manupati
Director of Marketing, Binance
15M+
WhatsApp messages sent
98%
Message delivery rate
2.5x
Increase in conversions
Leading brands trust Bird to drive their success.
Proven outcomes from companies across the globe.
94.4%
SMS deliverability improved
3.2x
Faster campaign launches
28%
Higher engagement rate
Connect every data source you use.
Pre-built integrations for your entire tech stack.
Connect instantly, no dev work required
Pre-built connectors for every platform in your stack. Start unifying customer data today, not next quarter.
One customer view across everything
Pull data from every system, create complete customer profiles. Your entire tech stack contributing to intelligent support.
Enterprise security built for scale.
Compliance and security you can trust.
Scale without limits, update in real-time
Process millions of conversations instantly. Customer data syncs across all systems the moment it changes.
Global compliance, enterprise security
SOC 2 Type II certified with GDPR, HIPAA, ISO 27001 compliance. Data residency controls and granular access internationally.