What is LinkedIn Page Messaging?

LinkedIn Pages Messaging allows your business to receive direct messages from LinkedIn members. When switched on a “message” CTA will appear on your business page, allowing customers to initiate a conversation for a number of reasons. Members can pick a conversation topic from a dropdown list to indicate what their message is about, and a new thread will start. They can select from a range of topics like requesting a demo, inquiring about a job posting, or requesting support. 

Connect Bird to your LinkedIn page

Bird.com makes it easy to leverage LinkedIn Pages Messaging within your existing communication workflow. Using our LinkedIn Pages Messaging API, you can seamlessly receive all direct messages sent to your brand through your Bird.com inbox.

Getting started is quick and straightforward. Here's how:

1. Head over to the Bird CRM Channels marketplace: This is where you can access all the different communication channels Bird.com integrates with.

2. Select the LinkedIn Pages Messaging App: Look for the dedicated app specifically designed for managing your LinkedIn message traffic.

3. Add the app as a new channel: With a few clicks, you'll be able to add LinkedIn Pages Messaging to your existing channels within Bird.com.

4. Connect your LinkedIn page: Finalize the setup by providing your organization's LinkedIn page ID and linking it directly to Bird.com by authenticating your login. 

This will ensure all your customer conversations on LinkedIn are automatically routed to your Bird.com inbox, empowering you to manage everything in one central location.

Build a flow 

Once LinkedIn Pages Messaging is integrated with Bird.com, you can harness the full potential of our Flows, Inbox, and AI features – including knowledge bases.

Here's how it works:

1. Build knowledge bases: Create a comprehensive knowledge base of answers to frequently asked questions.

2. Automate responses with flows: Use Flows to automatically respond to customer inquiries based on keywords or topics identified in the message.

3. Trigger Flows for new conversations: Flows can be triggered specifically when a customer initiates a conversation from LinkedIn.

4. Identify new conversations: Conditional fields within Flows can check if the inquiry is a new conversation.

5. Automate responses for new inquiries: If the conversation is new, the bot will automatically provide an answer using the knowledge base.

6. Assign tickets to an agent: Flows can also be configured to assign a ticket to an agent within your Bird CRM Inbox when tickets need escalating to a real person 

This automation helps you streamline customer service on LinkedIn, saving your team valuable time and ensuring prompt responses to your audience.

Work together with human agents (Inbox)

If your AI agent is not able to answer certain questions or the customer asks to speak to an agent then a ticket can be automatically assigned to an agent in Inbox for further help.