Conversations messaging

Conversations represent a sequence of messages with a set of participants. In the following APIs, you can manage messages belonging to a conversation.

Handling messages from the perspective of a conversation can be more convenient because it gives you the full context of a contact's interactions, they might have started off interacting with a flow and then gotten transferred to a customer service agent, so a conversation paints the full picture of their journey by aggregating all messages sent to and from the contact.