Sender profiles
Tell an email recipient who the email is from.
To send emails from Support with the Email by Bird channel, you need to configure your sender profile first.
Every business will have a different email set up. Some businesses may have one catch-all email address that masks their different teams and agents. Other businesses may have department and team based email addresses, some masking their agents while others creating a more personalized experience by showing the agent’s display name in the “from” field. Sender profiles can be set up to accommodate for all these different scenarios.
