Bird 推出 Inbox，为企业提供无缝的全渠道支持——免费
鸟
2020年3月20日
收件箱
1 min read
关键要点
Bird Inbox 是一个免费的全渠道客户支持工具，统一了电子邮件、短信、WhatsApp、Messenger等渠道的沟通。
客户越来越希望在他们喜欢的平台上与企业联系，并在方便的时候进行沟通。
Inbox 提供集中的对话线程，为客服人员提供完整的上下文，以更快、更高质量地解决问题。
AI-powered features——如语言检测、翻译、标记和建议回复——简化工作流程并提高客服人员的工作效率。
Automation tools 减少重复性任务，防止常见咨询，并确保没有信息被遗漏。
企业可以在60秒内部署 Inbox，提供现代化的客户支持，而无需高昂的软件费用。
Q&A 精华
为什么 Bird 推出 Inbox？
让世界一流的客户支持对任何规模的企业都可访问——无需传统客服软件的价格或复杂性。
Inbox 如何改善客户体验？
它将每个渠道统一到一个界面中，让代理拥有全面的可见性，并能够更快、更有上下文地响应。
Inbox 支持哪些通信渠道？
电子邮件, SMS, 语音, WhatsApp, Messenger, 微信, Line, Telegram, 等—确保品牌在客户所在的平台上与他们会面。
AI 如何让支持团队更高效？
Inbox 使用 AI 自动标记工单、识别语言、建议回复并处理重复请求，从而让客服专员专注于更有价值的问题。
企业可以多快开始使用？
Inbox 可以在不到一分钟内设置完毕，提供即时访问统一消息、分析和自动化——全部免费。
今天的顾客不想再等待电话接通，他们希望按照自己的条件和时间与企业沟通。随着86%的消费者愿意为更好的客户体验支付更多，能够在他们偏好的沟通渠道上提供服务显得尤为重要。
I’m thrilled to share that today, Bird launched Inbox: a free, omnichannel customer support tool for businesses of all sizes. Inbox lets customers talk to you the same way they talk to their friends: on their preferred communication channels, with all the context of previous conversations, whenever it’s most convenient for them. From unified conversation threads and detailed analytics to accessible automation and AI-powered timesavers, Inbox is here to help businesses create exceptional customer experiences with fewer resources.
Today’s customers don’t want to wait on hold, they want to talk to businesses on their terms, on their own timelines. With 86% of consumers willing to pay more for better customer experience, being accessible on their preferred communication channels has never been more important. This principle extends beyond traditional businesses to critical services like healthcare, where UK startup DrDoctor revolutionized NHS patient experience by enabling patients to manage appointments via their preferred communication channels. And as omnichannel communication that spans across email, voice, SMS and third-party messaging apps becomes the standard, businesses that deliver seamless, contextual experiences will stand above the rest.
No team understands the importance of a positive customer experience more than Customer Support. For support teams, context means clarity, and clarity means quicker ticket resolutions—which drives higher NPS and CSAT scores, and most importantly, happier customers. But context is hard to keep track of if you’re offering points of engagement across multiple communication channels—until now, that is.
Bird Inbox centralizes your customer communication across every channel—email, WhatsApp, Messenger, SMS, WeChat, Line, Telegram and more—in one simple, intelligent interface. For businesses using WhatsApp, setting up SMS and voice fallbacks ensures messages reach customers even when WhatsApp delivery fails. It enables quick, no-code automation so you can deflect incoming tickets and solve frequent customer issues automatically, freeing up time for your agents to handle more complex inquiries. Inbox combines customer interactions across every channel into one unified conversation thread, so your agents have all the information they need on one screen to deliver support that makes customers feel heard and understood.
Inbox delivers a powerful set of capabilities designed to improve both agent efficiency and customer satisfaction.
Feature | Benefit |
|---|---|
Unified conversation threads | Agents get context instantly → faster resolutions |
AI assistance (tagging, translation, suggested replies) | Reduces repetitive work and speeds up responses |
Automation built-in | Deflects FAQs and eliminates manual tasks |
Omnichannel in one place | No more switching tools or missing messages |
Fallback routing for WhatsApp | Messages still get through if delivery fails |
Free and deployable in 60 seconds | Enterprise-grade support without the cost |
And while your support team reaps the benefits of automation and centralized customer information, Inbox incorporates AI into ticket tagging, language recognition and translation, suggested replies, and more to bring your customer support processes into the future.
No more switching from live chat to browser to support tool interface to collect all the information you need to solve a ticket. No more paying for overpriced tiers with functionality your business won’t need in order to access all the communication channels your customers want to use. No more outdated support processes. No more missed messages.
With Inbox, you’ll be able to customize your entire communication stack with an out-of-the-box solution that you can have up and running within 60 seconds, for free. Reduce customer wait times, increase agent efficiency, automate tedious manual work, and never put your customers on hold again.
We can’t wait to see the customer experiences you build with Bird Inbox. Are you ready to get started?
I’m thrilled to share that today, Bird launched Inbox: a free, omnichannel customer support tool for businesses of all sizes. Inbox lets customers talk to you the same way they talk to their friends: on their preferred communication channels, with all the context of previous conversations, whenever it’s most convenient for them. From unified conversation threads and detailed analytics to accessible automation and AI-powered timesavers, Inbox is here to help businesses create exceptional customer experiences with fewer resources.
Today’s customers don’t want to wait on hold, they want to talk to businesses on their terms, on their own timelines. With 86% of consumers willing to pay more for better customer experience, being accessible on their preferred communication channels has never been more important. This principle extends beyond traditional businesses to critical services like healthcare, where UK startup DrDoctor revolutionized NHS patient experience by enabling patients to manage appointments via their preferred communication channels. And as omnichannel communication that spans across email, voice, SMS and third-party messaging apps becomes the standard, businesses that deliver seamless, contextual experiences will stand above the rest.
No team understands the importance of a positive customer experience more than Customer Support. For support teams, context means clarity, and clarity means quicker ticket resolutions—which drives higher NPS and CSAT scores, and most importantly, happier customers. But context is hard to keep track of if you’re offering points of engagement across multiple communication channels—until now, that is.
Bird Inbox centralizes your customer communication across every channel—email, WhatsApp, Messenger, SMS, WeChat, Line, Telegram and more—in one simple, intelligent interface. For businesses using WhatsApp, setting up SMS and voice fallbacks ensures messages reach customers even when WhatsApp delivery fails. It enables quick, no-code automation so you can deflect incoming tickets and solve frequent customer issues automatically, freeing up time for your agents to handle more complex inquiries. Inbox combines customer interactions across every channel into one unified conversation thread, so your agents have all the information they need on one screen to deliver support that makes customers feel heard and understood.
Inbox delivers a powerful set of capabilities designed to improve both agent efficiency and customer satisfaction.
Feature | Benefit |
|---|---|
Unified conversation threads | Agents get context instantly → faster resolutions |
AI assistance (tagging, translation, suggested replies) | Reduces repetitive work and speeds up responses |
Automation built-in | Deflects FAQs and eliminates manual tasks |
Omnichannel in one place | No more switching tools or missing messages |
Fallback routing for WhatsApp | Messages still get through if delivery fails |
Free and deployable in 60 seconds | Enterprise-grade support without the cost |
And while your support team reaps the benefits of automation and centralized customer information, Inbox incorporates AI into ticket tagging, language recognition and translation, suggested replies, and more to bring your customer support processes into the future.
No more switching from live chat to browser to support tool interface to collect all the information you need to solve a ticket. No more paying for overpriced tiers with functionality your business won’t need in order to access all the communication channels your customers want to use. No more outdated support processes. No more missed messages.
With Inbox, you’ll be able to customize your entire communication stack with an out-of-the-box solution that you can have up and running within 60 seconds, for free. Reduce customer wait times, increase agent efficiency, automate tedious manual work, and never put your customers on hold again.
We can’t wait to see the customer experiences you build with Bird Inbox. Are you ready to get started?
I’m thrilled to share that today, Bird launched Inbox: a free, omnichannel customer support tool for businesses of all sizes. Inbox lets customers talk to you the same way they talk to their friends: on their preferred communication channels, with all the context of previous conversations, whenever it’s most convenient for them. From unified conversation threads and detailed analytics to accessible automation and AI-powered timesavers, Inbox is here to help businesses create exceptional customer experiences with fewer resources.
Today’s customers don’t want to wait on hold, they want to talk to businesses on their terms, on their own timelines. With 86% of consumers willing to pay more for better customer experience, being accessible on their preferred communication channels has never been more important. This principle extends beyond traditional businesses to critical services like healthcare, where UK startup DrDoctor revolutionized NHS patient experience by enabling patients to manage appointments via their preferred communication channels. And as omnichannel communication that spans across email, voice, SMS and third-party messaging apps becomes the standard, businesses that deliver seamless, contextual experiences will stand above the rest.
No team understands the importance of a positive customer experience more than Customer Support. For support teams, context means clarity, and clarity means quicker ticket resolutions—which drives higher NPS and CSAT scores, and most importantly, happier customers. But context is hard to keep track of if you’re offering points of engagement across multiple communication channels—until now, that is.
Bird Inbox centralizes your customer communication across every channel—email, WhatsApp, Messenger, SMS, WeChat, Line, Telegram and more—in one simple, intelligent interface. For businesses using WhatsApp, setting up SMS and voice fallbacks ensures messages reach customers even when WhatsApp delivery fails. It enables quick, no-code automation so you can deflect incoming tickets and solve frequent customer issues automatically, freeing up time for your agents to handle more complex inquiries. Inbox combines customer interactions across every channel into one unified conversation thread, so your agents have all the information they need on one screen to deliver support that makes customers feel heard and understood.
Inbox delivers a powerful set of capabilities designed to improve both agent efficiency and customer satisfaction.
Feature | Benefit |
|---|---|
Unified conversation threads | Agents get context instantly → faster resolutions |
AI assistance (tagging, translation, suggested replies) | Reduces repetitive work and speeds up responses |
Automation built-in | Deflects FAQs and eliminates manual tasks |
Omnichannel in one place | No more switching tools or missing messages |
Fallback routing for WhatsApp | Messages still get through if delivery fails |
Free and deployable in 60 seconds | Enterprise-grade support without the cost |
And while your support team reaps the benefits of automation and centralized customer information, Inbox incorporates AI into ticket tagging, language recognition and translation, suggested replies, and more to bring your customer support processes into the future.
No more switching from live chat to browser to support tool interface to collect all the information you need to solve a ticket. No more paying for overpriced tiers with functionality your business won’t need in order to access all the communication channels your customers want to use. No more outdated support processes. No more missed messages.
With Inbox, you’ll be able to customize your entire communication stack with an out-of-the-box solution that you can have up and running within 60 seconds, for free. Reduce customer wait times, increase agent efficiency, automate tedious manual work, and never put your customers on hold again.
We can’t wait to see the customer experiences you build with Bird Inbox. Are you ready to get started?
我很高兴地分享，今天，Bird launched Inbox：一个免费、全渠道的客户支持工具，适用于各种规模的企业。Inbox让客户可以像和朋友交流一样与您沟通：在他们喜欢的沟通渠道上，在所有之前对话的上下文中，随时于他们最方便的时候进行交流。从统一的对话线程和详细的分析到可访问的自动化和人工智能驱动的节省时间工具，Inbox在这里帮助企业用更少的资源创造出色的客户体验。
今天的客户不想等待，他们希望在自己的条件下、在自己的时间线上与企业沟通。由于86%的消费者愿意为更好的客户体验支付更多钱，能够在他们喜欢的沟通渠道上可供访问变得比以往任何时候都更加重要。这个原则不仅适用于传统企业，还扩展到像医疗保健这样的重要服务，其中英国初创公司DrDoctor通过让患者能够通过他们首选的沟通渠道管理预约，革新了NHS患者体验。随着横跨电子邮件、语音、短信和第三方通讯应用的全渠道沟通成为标准，提供无缝和情境化体验的企业将脱颖而出。
没有哪个团队比客户支持更了解积极客户体验的重要性。对于支持团队来说，上下文意味着清晰，而清晰则意味着更快的票务解决速度——这推动了更高的NPS和CSAT评分，最重要的是，更快乐的客户。但是，如果您在多个沟通渠道提供接触点，那么上下文很难跟踪——直到现在。
Bird Inbox将您的客户沟通集中在一个简单、智能的界面中，跨越每个渠道——电子邮件、WhatsApp、Messenger、短信、微信、Line、Telegram等。对于使用WhatsApp的企业，设置短信和语音备援确保即便WhatsApp传递失败也能让消息到达客户。它提供快速的无代码自动化，因此您可以分流进来的票据并自动解决频繁的客户问题，为您的代理人腾出时间来处理更复杂的问题。Inbox将每个渠道的客户互动结合成一个统一的对话线程，因此您的代理人可以在一个屏幕上获取他们所需的所有信息，以提供让客户感到被倾听和理解的支持。并且在您的支持团队获得自动化和集中客户信息的好处时，Inbox将AI引入票务标记、语言识别和翻译、建议回复等领域，以将您的客户支持流程带入未来。
不再需要从实时聊天切换到浏览器再到支持工具界面，以收集解决票据所需的所有信息。不再需要为您不需要的功能过高的层级付费，以访问您的客户想要使用的所有沟通渠道。不再有过时的支持流程。不再有遗漏的消息。
借助Inbox，您可以免费在60秒内启动并运行可用的现成解决方案，以自定义您的整个沟通堆栈。减少客户等待时间，提高代理人效率，自动化繁琐的手动工作，并且永远不要再搁置您的客户。
我们迫不及待地想看到您用Bird Inbox构建的客户体验。您准备好开始了吗？
我很高兴地分享，今天，Bird launched Inbox：一个免费、全渠道的客户支持工具，适用于各种规模的企业。Inbox让客户可以像和朋友交流一样与您沟通：在他们喜欢的沟通渠道上，在所有之前对话的上下文中，随时于他们最方便的时候进行交流。从统一的对话线程和详细的分析到可访问的自动化和人工智能驱动的节省时间工具，Inbox在这里帮助企业用更少的资源创造出色的客户体验。
今天的客户不想等待，他们希望在自己的条件下、在自己的时间线上与企业沟通。由于86%的消费者愿意为更好的客户体验支付更多钱，能够在他们喜欢的沟通渠道上可供访问变得比以往任何时候都更加重要。这个原则不仅适用于传统企业，还扩展到像医疗保健这样的重要服务，其中英国初创公司DrDoctor通过让患者能够通过他们首选的沟通渠道管理预约，革新了NHS患者体验。随着横跨电子邮件、语音、短信和第三方通讯应用的全渠道沟通成为标准，提供无缝和情境化体验的企业将脱颖而出。
没有哪个团队比客户支持更了解积极客户体验的重要性。对于支持团队来说，上下文意味着清晰，而清晰则意味着更快的票务解决速度——这推动了更高的NPS和CSAT评分，最重要的是，更快乐的客户。但是，如果您在多个沟通渠道提供接触点，那么上下文很难跟踪——直到现在。
Bird Inbox将您的客户沟通集中在一个简单、智能的界面中，跨越每个渠道——电子邮件、WhatsApp、Messenger、短信、微信、Line、Telegram等。对于使用WhatsApp的企业，设置短信和语音备援确保即便WhatsApp传递失败也能让消息到达客户。它提供快速的无代码自动化，因此您可以分流进来的票据并自动解决频繁的客户问题，为您的代理人腾出时间来处理更复杂的问题。Inbox将每个渠道的客户互动结合成一个统一的对话线程，因此您的代理人可以在一个屏幕上获取他们所需的所有信息，以提供让客户感到被倾听和理解的支持。并且在您的支持团队获得自动化和集中客户信息的好处时，Inbox将AI引入票务标记、语言识别和翻译、建议回复等领域，以将您的客户支持流程带入未来。
不再需要从实时聊天切换到浏览器再到支持工具界面，以收集解决票据所需的所有信息。不再需要为您不需要的功能过高的层级付费，以访问您的客户想要使用的所有沟通渠道。不再有过时的支持流程。不再有遗漏的消息。
借助Inbox，您可以免费在60秒内启动并运行可用的现成解决方案，以自定义您的整个沟通堆栈。减少客户等待时间，提高代理人效率，自动化繁琐的手动工作，并且永远不要再搁置您的客户。
我们迫不及待地想看到您用Bird Inbox构建的客户体验。您准备好开始了吗？
我很高兴地分享，今天，Bird launched Inbox：一个免费、全渠道的客户支持工具，适用于各种规模的企业。Inbox让客户可以像和朋友交流一样与您沟通：在他们喜欢的沟通渠道上，在所有之前对话的上下文中，随时于他们最方便的时候进行交流。从统一的对话线程和详细的分析到可访问的自动化和人工智能驱动的节省时间工具，Inbox在这里帮助企业用更少的资源创造出色的客户体验。
今天的客户不想等待，他们希望在自己的条件下、在自己的时间线上与企业沟通。由于86%的消费者愿意为更好的客户体验支付更多钱，能够在他们喜欢的沟通渠道上可供访问变得比以往任何时候都更加重要。这个原则不仅适用于传统企业，还扩展到像医疗保健这样的重要服务，其中英国初创公司DrDoctor通过让患者能够通过他们首选的沟通渠道管理预约，革新了NHS患者体验。随着横跨电子邮件、语音、短信和第三方通讯应用的全渠道沟通成为标准，提供无缝和情境化体验的企业将脱颖而出。
没有哪个团队比客户支持更了解积极客户体验的重要性。对于支持团队来说，上下文意味着清晰，而清晰则意味着更快的票务解决速度——这推动了更高的NPS和CSAT评分，最重要的是，更快乐的客户。但是，如果您在多个沟通渠道提供接触点，那么上下文很难跟踪——直到现在。
Bird Inbox将您的客户沟通集中在一个简单、智能的界面中，跨越每个渠道——电子邮件、WhatsApp、Messenger、短信、微信、Line、Telegram等。对于使用WhatsApp的企业，设置短信和语音备援确保即便WhatsApp传递失败也能让消息到达客户。它提供快速的无代码自动化，因此您可以分流进来的票据并自动解决频繁的客户问题，为您的代理人腾出时间来处理更复杂的问题。Inbox将每个渠道的客户互动结合成一个统一的对话线程，因此您的代理人可以在一个屏幕上获取他们所需的所有信息，以提供让客户感到被倾听和理解的支持。并且在您的支持团队获得自动化和集中客户信息的好处时，Inbox将AI引入票务标记、语言识别和翻译、建议回复等领域，以将您的客户支持流程带入未来。
不再需要从实时聊天切换到浏览器再到支持工具界面，以收集解决票据所需的所有信息。不再需要为您不需要的功能过高的层级付费，以访问您的客户想要使用的所有沟通渠道。不再有过时的支持流程。不再有遗漏的消息。
借助Inbox，您可以免费在60秒内启动并运行可用的现成解决方案，以自定义您的整个沟通堆栈。减少客户等待时间，提高代理人效率，自动化繁琐的手动工作，并且永远不要再搁置您的客户。
我们迫不及待地想看到您用Bird Inbox构建的客户体验。您准备好开始了吗？
