AI-powered customer support at marketplace scale.
Bird's AI agents handle order inquiries, product questions, and delivery updates automatically.
Complex issues route to human agents with full conversation context preserved.
AI agents communicate in Urdu and English based on customer preference.
Scaled WhatsApp support without proportional team growth.
The vast majority of inquiries resolved without human intervention.
Bird's AI agents transformed our WhatsApp support from a bottleneck into a competitive advantage.
Bazaar Technologies