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Telegram

Telegram allows you to seamlessly communicate with customers around the world. The channel is
particularly popular in countries including India, the United States, Indonesia, Brazil, Germany, and the
United Kingdom.

Quick links

Install TelegramClick here to learn how to install Telegram as a channel
Channel capabilitiesDiscover what message and content types Telegram supports
Telegram FAQsGet answers to common questions about Telegram.

Channel capabilities

Telegram can be used to send and receive messages in Flows and Inbox.
You can't initiate conversations with customers on Telegram. You must wait for a customer to send you a Telegram message first. Then you can send messages to them at any time.

Standard message types

Content typeSendRecieve
Audio:white_check_mark::white_check_mark:
Emoji:x::x:
File:white_check_mark::white_check_mark:
GIF:white_check_mark::white_check_mark:
HTML:x::x:
Image:white_check_mark::white_check_mark:
Location:white_check_mark::white_check_mark:
Text:white_check_mark::white_check_mark:
Video:white_check_mark::white_check_mark:

Structured message types

Content typeSendRecieve
Carousel:x::x:
List:x::x:

Message actions

Action typeSendRecieve
Link:white_check_mark::x:
Postback:white_check_mark::x:
Reply:white_check_mark::x:
Location Request:white_check_mark::x:

Message statuses

StatusSupport
Sent✅
Delivered❌
Read❌

Telegram FAQs

Why can't I see delivered statues for Telegram messages?

Telegram does not provide 'message delivery' information, but it does track sent messages.

Why can't I see read statuses for Telegram messages?

Telegram does not provide 'message read' information.

How can I find a user's Telegram ID?

You cannot find a user's Telegram ID unless they have already contacted you on Telegram. Encourage
users to reach out to you on Telegram by surfacing handy entry points.