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Andare lontano unendo le forze: Collegare Inbox ad altre piattaforme

Posta in arrivo

1 min read

Andare lontano unendo le forze: Collegare Inbox ad altre piattaforme

Posta in arrivo

1 min read

Andare lontano unendo le forze: Collegare Inbox ad altre piattaforme

A marzo abbiamo lanciato Inbox, il nostro strumento di supporto clienti gratuito e omnicanale per aziende di tutte le dimensioni. Da allora abbiamo continuato a parlare con gli utenti, aggiungendo nuove migliorie e riflettendo su cosa significhi la comunicazione aziendale in un mondo che è diventato improvvisamente orientato al remoto.

In March we released Inbox, our free, omnichannel customer support tool for businesses of all sizes. Since then we’ve been continuously talking to users, adding new enhancements, and thinking about what business communication means in a world that became suddenly remote-first.




Through our user interviews, we learned that our customers interact with and keep track of their customers through a bunch of different tools: e-commerce platforms,  CRMs, clever spreadsheets, internal fulfillment solutions, and more.




The diversity of tools and business flows we’re observing with our customers is astonishing.  We love seeing all of the unique ways our customers take advantage of Inbox and we want to keep supporting everyone as best as possible.

Costruire per aiutare tutti a ottenere il massimo da Inbox

Per mirare a un insieme così diversificato di utenti e casi d'uso, abbiamo ideato un approccio a 2 punte:

  1. Per gli strumenti e i casi d'uso più frequenti abbiamo creato integrazioni simili a wizard - queste sono disponibili sulla nostra pagina delle integrazioni, fuori dalla scatola.

  2. Rendere le integrazioni personalizzate più facili e più efficaci tramite le connessioni personalizzate di Flows.

Integrazioni Inbox pronte all'uso







Based on common customer use cases we created a set of out of the box, easy to configure Inbox integrations that give Inbox users power to take action across all of the tools they use for customer interactions.




  • Ecommerce Platform Integrations — Shopify, WooCommerce, BigCommerce and Magento: Connect your online store to Inbox and empower  your support staff with relevant customer details and order information directly in Inbox 

  • Google Calendar: connect your calendar to Inbox and quickly send meeting invites to customers directly in the chat window

  • Google Sheets: connect Inbox to Google Sheets to save conversation messages directly in the sheet for further follow up or automation purposes

  • CRMs — Hubspot and Pipedrive integrations: synchronize contact information from Hubspot and Pipedrive and display it directly in Inbox when interacting with the customer

  • Slack: send Slack messages directly from Inbox as notifications to your team or triggers for further automated flows




The capabilities of these integrations are constantly evolving and we’re constantly working to add support for new providers so keep an eye on our change logs page for updates.







Based on common customer use cases we created a set of out of the box, easy to configure Inbox integrations that give Inbox users power to take action across all of the tools they use for customer interactions.




  • Ecommerce Platform Integrations — Shopify, WooCommerce, BigCommerce and Magento: Connect your online store to Inbox and empower  your support staff with relevant customer details and order information directly in Inbox 

  • Google Calendar: connect your calendar to Inbox and quickly send meeting invites to customers directly in the chat window

  • Google Sheets: connect Inbox to Google Sheets to save conversation messages directly in the sheet for further follow up or automation purposes

  • CRMs — Hubspot and Pipedrive integrations: synchronize contact information from Hubspot and Pipedrive and display it directly in Inbox when interacting with the customer

  • Slack: send Slack messages directly from Inbox as notifications to your team or triggers for further automated flows




The capabilities of these integrations are constantly evolving and we’re constantly working to add support for new providers so keep an eye on our change logs page for updates.







Based on common customer use cases we created a set of out of the box, easy to configure Inbox integrations that give Inbox users power to take action across all of the tools they use for customer interactions.




  • Ecommerce Platform Integrations — Shopify, WooCommerce, BigCommerce and Magento: Connect your online store to Inbox and empower  your support staff with relevant customer details and order information directly in Inbox 

  • Google Calendar: connect your calendar to Inbox and quickly send meeting invites to customers directly in the chat window

  • Google Sheets: connect Inbox to Google Sheets to save conversation messages directly in the sheet for further follow up or automation purposes

  • CRMs — Hubspot and Pipedrive integrations: synchronize contact information from Hubspot and Pipedrive and display it directly in Inbox when interacting with the customer

  • Slack: send Slack messages directly from Inbox as notifications to your team or triggers for further automated flows




The capabilities of these integrations are constantly evolving and we’re constantly working to add support for new providers so keep an eye on our change logs page for updates.

Connessioni personalizzate tramite Flows

While we build out of the box integrations for customers to get running as quickly as possible, we also want to support customers that need to build custom integrations and behaviors. 




To enable this we build Inbox directly connected with our automation tool, FlowBuilder, which can connect to any 3rd party system that exposes an API via Http Get/Fetch steps.







As long as the product you are integrating with exposes an API that allows for API key/username authentication, you can integrate it inside Inbox at 2 distinct points: Before an Inbox ticket is created or After a ticket is resolved.




Before the ticket is created




Integrating an API before an Inbox ticket is created allows you to pull data from a 3rd party system to  make it available to  the Inbox agent who receives the ticket




A simple example of this type of integration would be pulling data from your CRM system to ensure that the contact information for the customer is up to date before a new ticket is created for them.  Most of our customers are using Inbox to open up new channels of communication to their customers, so a CRM integration is useful to give an Inbox agent full customer details, even if it’s the first time a customer is reaching out on that channel. 




After the ticket is resolved




Integrating an API after a ticket is resolved allows you to take action based on the ticket that was just resolved. This can be syncing information to 3rd party systems about the particular resolution,  creating reminders/follow up tasks, adding notes about the conversation, and much more.




These types of integrations can quickly get rather complex, especially since APIs are involved - so here is an example of how to connect Inbox to  Zendesk.

Conclusione

Siamo davvero entusiasti di continuare ad aiutare i nostri clienti a connettersi con i loro clienti.  Sapendo che Inbox è uno dei molti strumenti che i nostri clienti utilizzano in questi sforzi, continueremo a sviluppare funzionalità che rendono più facile integrare Inbox con il tuo set di strumenti esistente e agire in tutta la tua attività— tutto attraverso un unico cruscotto. 

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Rimani aggiornato con Bird attraverso aggiornamenti settimanali nella tua inbox.

Inviando, accetti che Bird possa contattarti riguardo ai nostri prodotti e servizi.

Puoi annullare l'iscrizione in qualsiasi momento. Consulta la Informativa sulla Privacy di Bird per i dettagli sul trattamento dei dati.