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Sender profiles
Tell an email recipient who the email is from.
To send emails from Support with the Email by Bird channel, you need to configure your sender profile first.
What is a sender profile?
What is a sender profile?
What is a sender profile?
A sender profile tells an email recipient who the email is from. Sender profiles are made up of:
The From field, which is typically the name of the individual sending the email. You can use variables like {{displayName}} to add dynamic elements to the from field, or you can choose to keep it static. For example, {{displayName}} from Bird would be sent and received as Jenny from Bird.
The Username, which goes before the @, is typically the name of the department sending the email.
The Sending domain, which comes after the @, is connected to your Email channel.
Example email sender:
'From' field | Username | Sending domain |
|---|---|---|
easyJet Bookings | bookings | @info.easyjet.com |
A sender profile tells an email recipient who the email is from. Sender profiles are made up of:
The From field, which is typically the name of the individual sending the email. You can use variables like {{displayName}} to add dynamic elements to the from field, or you can choose to keep it static. For example, {{displayName}} from Bird would be sent and received as Jenny from Bird.
The Username, which goes before the @, is typically the name of the department sending the email.
The Sending domain, which comes after the @, is connected to your Email channel.
Example email sender:
'From' field | Username | Sending domain |
|---|---|---|
easyJet Bookings | bookings | @info.easyjet.com |
A sender profile tells an email recipient who the email is from. Sender profiles are made up of:
The From field, which is typically the name of the individual sending the email. You can use variables like {{displayName}} to add dynamic elements to the from field, or you can choose to keep it static. For example, {{displayName}} from Bird would be sent and received as Jenny from Bird.
The Username, which goes before the @, is typically the name of the department sending the email.
The Sending domain, which comes after the @, is connected to your Email channel.
Example email sender:
'From' field | Username | Sending domain |
|---|---|---|
easyJet Bookings | bookings | @info.easyjet.com |
What are sender profiles used for?
Every business will have a different email set up. Some businesses may have one catch-all email address that masks their different teams and agents. Other businesses may have department and team based email addresses, some masking their agents while others creating a more personalized experience by showing the agent’s display name in the “from” field. Sender profiles can be set up to accommodate for all these different scenarios.
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