Chatbots & Conversational Flows

Automate customer replies across WhatsApp, SMS, and Email

Answer common customer questions with a Meta business agent on WhatsApp, trigger multi-step reply workflows in Bird Automations, and hand active threads to teammates in the Conversations inbox.

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Combine automated reply flows with human inbox handoffs Shared contacts, templates, and conversation history in Bird

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Integrations

Connect customer records and backend webhooks to automated replies

Sync contacts and up to 200 typed custom properties via the REST API, CLI, or CSV uploads, and pass live order or booking events over webhooks so automated replies reference current account context.

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Audiences & Context

Branch replies on contact attributes and language

Check contact properties, audience memberships, and incoming message fields inside Bird Automations to route inquiries down the right path and reply with the matching language template version.

Journeys & Handoffs

Step into WhatsApp threads and hand control back to the agent

When a customer needs a person on WhatsApp, teammates can reply from the Conversations inbox to pause the Meta business agent on that thread, apply labels, and assign it back to the AI agent when resolved.

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Templates

Reply with approved templates and interactive WhatsApp messages

Send free-form replies and interactive buttons inside the 24-hour WhatsApp service window, or reopen closed threads and send SMS and Email follow-ups using reusable templates with variable fallbacks.

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Campaigns

Handle inbound replies from broadcasts and outbound notifications

Trigger Automation workflows when customers reply to your SMS, Email, or WhatsApp campaigns, or give your custom AI agent its own dedicated email inbox with the Mailbox API.

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Analytics

Inspect workflow run history and thread status

Review completed, waiting, and failed Automation runs step by step, monitor open and unassigned WhatsApp threads in Conversations, and inspect per-message delivery and read receipts.

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Enterprise ready

Audited security and role-based inbox permissions

Run conversational workflows on SOC 2 certified infrastructure with GDPR and CCPA compliance controls, workspace role permissions, and automatic STOP and unsubscribe suppression.

Contact Sales

Explore Bird marketing capabilities

WhatsApp Marketing

SMS Marketing

Lead Capture & Opt-Ins

Audience Targeting

Journeys

Automations

Chatbot Builder

Chatbot Analytics

Templates

Campaigns

Contacts & Audiences

Frequently Asked Questions

How do automated conversations and chatbots work in Bird?

Bird supports automated conversations through three complementary tools: Meta business agents on WhatsApp numbers, visual workflows in Bird Automations triggered by inbound SMS, Email, or WhatsApp messages, and webhook or Mailbox API integrations for your own AI agents.

How does human handoff work during a WhatsApp agent conversation?

In WhatsApp Conversations, your team can view live threads handled by the Meta business agent and send a reply to take over the exchange. Taking over keeps control with your team so the agent does not interrupt, and a teammate can select AI agent under Assignee to hand control back when finished.

Can I build branching reply flows without writing code?

Yes. In Bird Automations, you can start a visual workflow from an inbound message trigger, branch on message content or contact properties, pause with Wait for event or Wait for application event steps, and send localized template replies.

Can I connect my own LLM or custom AI agent to Bird?

Yes. You can receive inbound WhatsApp, SMS, and Email messages over signed webhooks, give your agent a dedicated email address with the Mailbox API, or manage templates and contacts through the Bird MCP server and CLI.

How do I monitor automated reply flows and conversations?

You can inspect completed, waiting, and failed runs step by step in the Automations dashboard, filter open or assigned threads by label in WhatsApp Conversations, and review per-message delivery and read receipts.

Put it into practice.

Continue with the documentation, guides and examples for this topic.

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