Send the update. Keep the reply.

Give customers a number they can answer. Connect incoming texts to the order, appointment or support request behind the conversation.

Get StartedContact Sales

Turn incoming texts
into useful replies.

Receive texts on an eligible number. Reply from your app,
or connect the steps in a Bird automation.

Acknowledge an incoming SMSAutomations
Published
One message. Every step connected.
  1. 01
    Message received

    “Is my order ready?”

    Bird event
    Received
  2. 02
    Recognize sender

    Match by phone number

    List contacts → Branch
    Waiting
  3. 03
    Send a reply

    Personal acknowledgement

    Set values → Send SMS
    Waiting
  4. 04
    Confirm delivery

    Wait for the SMS receipt

    Wait for event → Exit
    Waiting
Other paths No match, failures & timeout

No contact foundContinue with a generic greeting.

Lookup failed or multiple matchesExit and record the reason.

Send failedClassify the failure.

No receipt within 10 minutesRecord delivery as unconfirmed.

Incoming SMS

Is my order ready to collect?

Received
Incoming SMS events
Explore Automations
Illustrative SMS reply workflow. Send acceptance is followed by a carrier delivery receipt, not a read receipt. No messages are sent from this page.

Receive the message.
Reply with context.

Receive customer texts and reply from your application.

Start with a receiving number.

Use a number that supports incoming SMS in the destination. A brand-name sender cannot receive replies. Match the inbound destination to the number your application owns.

Use the incoming event.

The sms.received event carries the message body and both numbers. Correlate it with your customer records, then choose the next action. An incoming reply is distinct from a delivery receipt.

Handle keywords before business logic.

Supported stop keywords create a suppression and still emit an incoming event. Keep that outcome in your application’s reply handling so an opt-out does not accidentally trigger another promotion.

Explore SMS two-way sms

Keep building
with SMS.

Choose the receiving number, handle the event, and inspect the workflow that prepares a reply.

Senders

Choose a sending identity that works for the destination.

Webhooks

React to incoming texts and delivery changes.

Automations

Receive a text, find the customer, and send the next reply.

Explore SMS

Scale without
losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

BirdHarborOrganization
WorkspacesProductionSandbox

Delivery agent

API key · Customer operations team
Active
PermissionsAccess
EmailRead & write
SMSRead & write
ALAlex Lee AdminPermissions updated

Audit log

Production
Workspace
Production
Resource
Delivery agent
WhatsApp
Read accessRead & write
Succeeded
WorkspacesTeam rolesAPI authentication
Explore Enterprise

Start with SMS.
Build across channels with Bird.

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Your next idea. Ready to connect.

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