When a call helps,
keep the context.

Prepare an eligible WhatsApp calling journey with the right permission and voice route. Bring the customer’s task into the call.

Get StartedContact Sales

A request for help.
A prepared voice route.

Review the checks before moving a WhatsApp conversation into a call.

WhatsApp calling preparationHarbor
Customer request

Talk through an order

The customer needs help choosing the right size.

Conversation
WhatsApp
Task
Product advice
Context
Selected item and question

  1. Confirm eligibility

    Check the sender, country and call direction.

  2. Confirm permission

    Use the applicable permission for an outbound call.

  3. Route the conversation

    Connect the supported team, SIP or WebRTC application.

Voice handoff

The question goes with them

The receiving team has the selected item and the help the customer requested.

Calling journey prepared
Can the call be forwarded to an ordinary phone number?

WhatsApp Business Calling must not be bridged to the public telephone network. Use a supported voice route; ordinary telephone forwarding is not the same integration.

Explore WhatsApp calling
Interactive illustration with fictional records. No account operation is performed.

Check the call path.
Keep its boundaries clear.

Move an eligible WhatsApp conversation into a call.

Review eligibility for the direction.

Incoming and business-initiated calls have their own account, country and permission requirements. A successful chat send does not establish that calling is enabled.

Connect a supported voice application.

Define service availability and use the published calling integration. Keep WhatsApp Calling distinct from telephone Voice in routing and charging.

Record the actual result.

Test declined, missed and interrupted calls as well as answered ones. Pass the goal into a human handoff and send a follow-up only when the messaging requirements permit it.

Explore WhatsApp calling

Keep building
with WhatsApp.

Prepare the conversation, the assistant’s handoff, and the business number behind the call.

Conversations

Keep customer replies connected to their task.

AI agents

Answer customer questions, take permitted actions, and hand over when needed.

Numbers

Connect the business number behind the conversation.

Explore WhatsApp

Scale without
losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

BirdHarborOrganization
WorkspacesProductionSandbox

Delivery agent

API key · Customer operations team
Active
PermissionsAccess
EmailRead & write
SMSRead & write
ALAlex Lee AdminPermissions updated

Audit log

Production
Workspace
Production
Resource
Delivery agent
WhatsApp
Read accessRead & write
Succeeded
WorkspacesTeam rolesAPI authentication
Explore Enterprise

Start with WhatsApp.
Build across channels with Bird.

Get StartedContact Sales

Your next idea.
Ready to connect.

Get StartedContact Sales