Send native list pickers, time pickers, rich link cards, quick replies, and media attachments in Apple Messages for Business so customers on iPhone, iPad, and Mac can choose products, book slots, or confirm actions without leaving the thread. Bird delivers structured selection payloads with your item identifiers over webhooks instead of leaving your app to parse free-text replies.
Select an item and follow its reference into the service request.
Replace back-and-forth text prompts with native iOS and macOS sheets, cards, and quick-reply buttons that return clean, structured selections to your backend.
Offer two to five quick replies for fast decisions, or open a multi-section list picker with subtitles, thumbnails, and single or multiple selection for browsing catalogs. Share rich link cards with custom previews, Apple Maps pins for store visits, and PDF or image attachments up to 100 MB for receipts and guides.
Assign stable identifiers to list rows and quick replies so your webhook handler receives the exact SKU or action ID regardless of the customer’s display language. Customize both the invitation bubble and the reply bubble so the thread reads naturally on iPhone, iPad, and Mac.
Check live inventory or schedule availability against the returned choice identifier before confirming an order or booking. Inspect device capabilities to provide a text or web fallback when needed, and let customers type a follow-up question without losing their place in the conversation.
Organize teams in workspaces, control API access, and trace changes through audit logs.
