HarborOrganizationWorkspacesProductionSandbox
Delivery agent
API key · Customer operations teamALAlex Lee AdminPermissions updated
Bring the right people into one chat.
A customer, an installer and your team can coordinate in one WhatsApp group. Create a room for the job, share an invite link and keep the useful details pinned. Bird brings group setup and participant management into the dashboard and API.
Explore the WhatsApp APIMaya’s WhatsApp · Example group
A shared room
Create a group for people who need to collaborate.
Name the group for the work: a studio installation, a delivery or a customer’s support case. Share the invite link with the people involved so they can join the conversation from WhatsApp.
Shared visibility by design
Participants can see the shared conversation. A group is different from a campaign that sends private messages to an audience.
A recognizable business sender
Create groups from a connected number with Official Business Account status. Meta decides which businesses qualify for this verified status.
Invite them in. Keep membership in your hands.
Choose automatic entry or approval required when you create the group. Review join requests, remove participants and rotate the invite link from Bird.
Manage groups and invitationsMembership with intent
Keep invitations and participants in view.
People choose to join through the invite link. You cannot add a list of phone numbers to a WhatsApp group. Approval mode is set at creation, so decide whether you need to review requests before you send invitations.
Keep key details pinned
Pin a message with the appointment time, meeting point or next step. Choose how long it stays pinned so the details remain easy to find during the job.
Work from your own application
The same group operations are available through the API, CLI and SDKs. Create a group from your service workflow, then send and receive messages using its group ID.
Report the right unit
Separate messages from the people they reach.
A group message can produce recipient-level delivery and read observations. Report message counts, recipient reach and task outcomes with their own meaning.
Understand the charges
Bird’s send unit and applicable Meta recipient fees have different scopes. Use the billing record and published rates when reconciling costs.
Keep partial outcomes visible
One participant reading a message does not mean everyone has seen it. Preserve incomplete or unknown results instead of presenting an all-or-nothing success.
WhatsApp groups questions
Can any WhatsApp number create business groups?
Are groups suitable for a marketing audience?
Does one read mean the whole group read the message?
How is a group send charged?
Connect the complete journey
WhatsApp groups guideCreate a group, invite participants and manage its settings.WhatsApp conversationsAssign conversations, add labels and reply as a team.CoexistenceKeep your Business app and add Bird on the same number.Meta business agentPrepare knowledge, test replies and hand over to your team.Send group messagesSend to a group and track delivery to participants.WhatsApp numbersConnect your sender, business profile and account.WhatsApp analyticsFollow delivery, customer response and business results.WhatsApp resource libraryExplore implementation guides, explained answers and comparisons.WhatsApp platformExplore the connected product and choose the next capability.
Scale without
losing control.
Organize teams in workspaces, control API access, and trace changes through audit logs.
HarborOrganizationActive
Audit log
Production- Workspace
- Production
- Resource
- Delivery agent
- Read accessRead & write
Team Customer operationsActor role AdminOutcome SucceededTime 22 Sep, 09:42:18 UTC
Succeeded