Keep the call. Find the useful part.

Plan recording and transcription with the voice application that owns them. Tie the content to the right call, access policy and retention window.

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A call to revisit.
A lifecycle to respect.

Inspect ready, processing and expired content in an illustrative recording application.

Call recordingConnected recording application
Harbor support · Maya Chen

Recording available

00:36
TRANSCRIPT EXCERPT

Customer: Could I change the delivery time?

Support: Of course. Let’s check the available slots.

Read alongside the call

Call vcl_…2048 · authorized team access

Explore recording guidance
Interactive illustration with fictional records. No account operation is performed.

Choose where it lives.
Control who can listen.

Find and play recordings from your call workflows.

Confirm the recording integration.

Discover the supported recording controls in your connected runtime. SIP connectivity and call-log access alone do not establish a recording or transcription endpoint.

Keep audio and transcript state separate.

A transcript can finish processing after the call ends. Missing text does not prove that the call was silent. Link each artifact to the correct call and leg before presenting it.

Define access and expiry.

Choose who can retrieve the content and how long each artifact remains available. Moving connectivity does not move an existing archive, and an expired recording should not appear recoverable.

Explore Voice recordings

Keep building
with Voice.

Connect the runtime and retain the call identity needed to investigate its lifecycle.

SIP trunking

Connect your phone system to the telephone network.

Call logs

Understand how a call started, connected and ended.

Webhooks

Let your application follow the call lifecycle.

Explore Voice

Scale without
losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

BirdHarborOrganization
WorkspacesProductionSandbox

Delivery agent

API key · Customer operations team
Active
PermissionsAccess
EmailRead & write
SMSRead & write
ALAlex Lee AdminPermissions updated

Audit log

Production
Workspace
Production
Resource
Delivery agent
WhatsApp
Read accessRead & write
Succeeded
WorkspacesTeam rolesAPI authentication
Explore Enterprise

Start with Voice.
Build across channels with Bird.

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Your next idea. Ready to connect.

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