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Bring your business into Messages.
Give customers a recognizable way to start a conversation. Connect your Apple business identity to Bird, prepare the experience behind it and review a complete customer journey before opening your entry points.
A recognizable business
EXAMPLEFieldnotes
Product advice and customer care
Business identity
Fieldnotes
Service team
Customer care
Provider connection
Bird
Illustrative business and preparation states. Apple controls the approval decision.
Build a service your brand can stand behind
Prepare the whole experience for review.
Your first Apple Messages launch includes more than connecting an account. Bring together the recognizable business identity, places customers can reach you, native interactions and the team that will respond. Bird helps you turn those pieces into a coherent launch.
Start with a complete customer task, such as finding a product and booking a visit. Review the experience your customer will see, then use it to test the provider connection, service routing and operational readiness.
Read the registration guideA customer can find us, ask a question and leave with a confirmed visit.
Test experience reviewedLaunch plan ready
A clear path from business details to live service.
Keep registration and experience testing connected. The business you submit, the links customers use and the service your team operates should describe the same experience.
Prepare the business identity
Collect the legal and customer-facing business details, brand assets and contact information. Review Apple’s current requirements for names, logos and the business information shown to customers.
Connect Bird as your provider
Set up the Bird workspace and the Apple business connection with the appropriate account owners. Keep the Apple business identity, provider configuration and service destination aligned throughout review.
Test a complete customer request
Use the test experience to open a conversation, exchange native content and complete the intended task. Include a request that needs a person and a case where the preferred booking or action is unavailable.
Complete review and prepare the launch
Submit the experience through the required Apple review, address feedback and verify the approved configuration. Confirm entry points, service hours, team ownership and customer fallbacks before directing public traffic to the channel.
Make launch readiness a shared view.
Bring service operations into the plan
Decide who handles each intent, when people are available and what customers see outside those hours. Prepare the team for the native content, account context and business records they will use in a conversation.
Scope additional experiences deliberately
Invitations, Apple Pay, authentication and Wallet have their own configuration or approval needs. Include the experiences you want at launch in the plan, with named owners for the relevant business systems and credentials.
Business registration questions
Is Apple business registration the same as signing up for Bird?
No. A Bird workspace provides the operating environment; the Apple business registration and experience review establish the approved channel connection.
Can we register multiple brands?
Keep each brand’s business identity, approval, settings and conversations distinct within the workspace.
Does registration guarantee every Apple device supports every feature?
No. Native content capabilities vary by device and software. Verify representative devices and provide a useful alternative for the task.
Can we approve the business ourselves?
Your team prepares and submits the business. Apple’s review determines the approval; the application should display that result rather than infer it from setup completion.
Build the connected journey
Business registration guideFollow the practical setup and operational steps.Entry pointsConnect Apple Messages entry points from your website, app and discovery surfaces to relevant routing, customer context and measurable outcomes in Bird.Journeys and templatesBuild Apple Messages journeys with Bird using reusable content, reviewed branches, connected business actions and controlled publishing.Apple Messages resource libraryFind setup guides, native experience advice and provider comparisons.
Scale without
losing control.
Organize teams in workspaces, control API access, and trace changes through audit logs.
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Audit log
Production- Workspace
- Production
- Resource
- Delivery agent
- Read accessRead & write
Team Customer operationsActor role AdminOutcome SucceededTime 22 Sep, 09:42:18 UTC
Succeeded