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Zendesk Support

At Zendesk we’re on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Overview

The Zendesk connector will enable customers to ingest contact (end-user) data from Zendesk and incorporate triggers and actions into Bird Flows.

Triggers

Ticket Created

Ticket Updated

Ticket Status Updated

Ticket Assignee Updated

Actions

Create Ticket

Action to create ticket.

Update Ticket

Action to update ticket.

Delete Ticket

Action to delete ticket.

Merge Ticket

Action to merge tickets.

Get Ticket

Action to get information about specific ticket.

Mark ticket as spam and suspend requester

Action to mark ticket as spam and suspend requester.

Create User

Action to create user.

Update User

Action to update user.

Delete User

Action to delete specific user.

Get User

Action to get information about user.

Merge Users

Action that merges the end user specified in the path parameter into the existing end user specified in the request body.

List Comments

Action to list all ticket comments.

Make Ticket Comment Private

Action to make ticket comment private.

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