Choose the Apple Messages platform your team can run.
Compare how each provider handles interactive iPhone and iPad messages, Apple Pay checkout, OAuth sign-in, and AI-to-human support handoffs from the first customer tap to a resolved request.
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Evaluate a real customer task on both sides of the screen.
Run the same end-to-end customer scenario on each platform so you can see both what the iPhone user taps and how your engineering and support teams build, monitor, and update the flow.
The native customer experience
Send a product carousel or list picker, collect details in a multi-page form, and let the customer book a time slot directly in the Messages app. Check how each element renders across iOS, iPadOS, and macOS.
Explore native interactionsThe work behind the screen
Connect the customer’s tap to an order lookup, appointment booking, OAuth sign-in, or Apple Pay charge in your backend, and verify what your support team sees if a payment or API call fails.
Review the integration modelThe day-to-day operation
Test how AI agents answer routine questions, when conversations escalate to human specialists, and whether the agent’s full thread history and customer context carry over into the inbox.
Review AI and human serviceThe move and its commercial scope
List your active Apple entry points, interactive templates, OAuth and Apple Pay credentials, and inbox routing rules so you can switch your Messaging Service Provider connection with a tested rollback plan.
Plan the commercial scopePut it into practice.
Continue with the documentation, guides and examples for this topic.
Test your customer journey on Bird.
Bring the interactive templates, OAuth or Apple Pay flows, and support routing your team runs today, and test them end to end in a single workspace.