Share boarding passes, event tickets, and appointment cards issued by your pass provider right inside an Apple Messages for Business conversation, and embed your Apple Messages entry-point link on the back of the pass so customers can tap to reach support whenever plans change.
Inspect a confirmed, rescheduled or canceled appointment.
Send rich links to your pass distribution page after a confirmed booking, and give pass holders a direct route back to your team in Bird Conversations.
Once your booking or ticketing system confirms a reservation and your pass issuer signs the pass, send a rich link to your secure pass distribution page inside the open Apple Messages conversation. Include the confirmed date, time, location, and reference in the message text as well so the customer has their details even if they do not add the pass to Wallet.
Work with your pass issuer to place your business’s Apple Messages entry-point URL on the pass with a specific intent and routing group, such as booking support or gate assistance. Keep account secrets and personal identifiers out of the link URL, since passes can be forwarded or screenshotted.
Your pass issuer remains responsible for signing certificates, push updates to saved passes, expiration, and revocation when a reservation changes. When a customer taps the contact action on an active or expired pass, the thread opens in Bird with your routing intent attached so an operator can help right away.
Organize teams in workspaces, control API access, and trace changes through audit logs.
