SMS Country Information Guide: Central America

Belize

• Transactional SMS: Short Code
  
• Promotional SMS: Short Code
  
• Two-Way Conversations: SMS with a two-way short code
  

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix"
  that send one-way messages): Yes
• Belize Phone Number: Yes
  
• Belize Short Code: Yes
  
• International Phone Number: Yes
  
• Generic Sender ID (Sender IDs that don't clearly identify your
  brand): No

• Operator Registration Required: No
  
• Generic URL Shortening: Yes
  
• Quiet Hours/Do Not Disturb: No
  

Costa Rica

• Transactional SMS: Long Code
  
• Promotional SMS: Long Code
  
• Two-Way Conversations: SMS with a two-way long number
  

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix"
  that send one-way messages): Yes
• Costa Rica Phone Number: Yes
  
• Costa Rica Short Code: Yes
  
• International Phone Number: Yes
  
• Generic Sender ID (Sender IDs that don't clearly identify your
  brand): No

• Operator Registration Required: No
  
• Generic URL Shortening: No (Only branded URL shortening like
  yourbrand.link is allowed)
• Quiet Hours/Do Not Disturb: Yes (Monday-Sunday 20:00-08:00)
  

• For Promotional Traffic: Allowed from 8:00 AM until 8:00 PM local time
• Senders are classified as local or international
• Gambling, political and adult content is forbidden

El Salvador

• Transactional SMS: Short Code
  
• Promotional SMS: Short Code
  
• Two-Way Conversations: SMS with a two-way short code
  

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix"
  that send one-way messages): No
• El Salvador Phone Number: Yes
  
• El Salvador Short Code: Yes
  
• International Phone Number: No
  
• Generic Sender ID (Sender IDs that don't clearly identify your
  brand): No

• Operator Registration Required: No
  
• Generic URL Shortening: Yes
  
• Quiet Hours/Do Not Disturb: No
  

• Senders are classified by local and international
• Long Code are supported only by Claro and Tigo

Guatemala

• Transactional SMS: Short Code
  
• Promotional SMS: Short Code
  
• Two-Way Conversations: SMS with a two-way short code
  

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix"
  that send one-way messages): No
• Guatemala Phone Number: Yes
  
• Guatemala Short Code: Yes
  
• International Phone Number: No
  
• Generic Sender ID (Sender IDs that don't clearly identify your
  brand): No

• Operator Registration Required: No
  
• Generic URL Shortening: Yes
  
• Quiet Hours/Do Not Disturb: Yes (Monday-Sunday 20:00-09:00)
  

• SMS traffic is allowed only from 9 AM to 8 PM local time
• Senders are classified by local and international
• Gambling, political, adult content are restricted

Honduras

• Transactional SMS: Long Code
  
• Promotional SMS: Long Code
  
• Two-Way Conversations: SMS with a two-way long number
  

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix"
  that send one-way messages): No
• Honduras Phone Number: Yes
  
• Honduras Short Code: No
  
• International Phone Number: No
  
• Generic Sender ID (Sender IDs that don't clearly identify your
  brand): No

• Operator Registration Required: No
  
• Generic URL Shortening: No (Only branded URL shortening like
  yourbrand.link is allowed)
• Quiet Hours/Do Not Disturb: Yes (Monday-Sunday 20:00-08:00)
  

• Senders are classified as local or international
• Senders will be overwritten with a long code
• Gambling, political and adult content is forbidden

Mexico

• Transactional SMS: Alphanumeric
  
• Promotional SMS: Alphanumeric
  
• Two-Way Conversations: WhatsApp (You can use your existing number or
  get a new one from Bird)

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix"
  that send one-way messages): Yes
• Mexico Phone Number: Yes
  
• Mexico Short Code: Yes
  
• International Phone Number: No
  
• Generic Sender ID (Sender IDs that don't clearly identify your
  brand): No

• Operator Registration Required: Yes
  
• Generic URL Shortening: Yes
  
• Quiet Hours/Do Not Disturb: Yes (Monday-Friday 20:00-08:00, Saturday-Sunday 18:00-08:00)
  

• If you choose not to maintain the Alpha Sender for your end-users, the messages will default to a Shared Short Code or a Dedicated Short Code if you have previously requested one
• For Mexico, you can request an Alpha Sender registration. If your Alpha Sender sends fewer than 100K messages monthly, there will be a monthly fee of $350 USD
• We have dedicated short codes available for 2-way traffic. It may be more cost-effective for customers to use their own WhatsApp number
• For Promotional Traffic: Allowed from 8:00 AM until 8:00 PM local time Monday to Friday, and from 8:00 AM until 6:00 PM on Saturday and Sunday

Nicaragua

• Transactional SMS: Short Code
  
• Promotional SMS: Short Code
  
• Two-Way Conversations: SMS with a two-way short code
  

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix"
  that send one-way messages): No
• Nicaragua Phone Number: No
  
• Nicaragua Short Code: Yes
  
• International Phone Number: No
  
• Generic Sender ID (Sender IDs that don't clearly identify your
  brand): No

• Operator Registration Required: No
  
• Generic URL Shortening: Yes
  
• Quiet Hours/Do Not Disturb: No mandatory quiet hours (Bird applies a default 20:00-11:00 window to promotional SMS, which you can change or switch off in your workspace's sender preferences)
  

Panama

• Transactional SMS: Alphanumeric
  
• Promotional SMS: Alphanumeric
  
• Two-Way Conversations: SMS with a two-way short code
  

• Alphanumeric Sender ID (Business names like "Bird" or "Netflix"
  that send one-way messages): No
• Panama Phone Number: Yes
  
• Panama Short Code: Yes
  
• International Phone Number: No
  
• Generic Sender ID (Sender IDs that don't clearly identify your
  brand): No

• Operator Registration Required: No
  
• Generic URL Shortening: Yes
  
• Quiet Hours/Do Not Disturb: No
  

• Non-registered alphanumeric senders will be replaced with a long code by default
• Gambling, political and adult content is forbidden