Find and install a channel
Whether you know which channel you’d like to explore, or you want to discover new ways to communicate with your customers, discovering and installing a channel is easy.
Find and install a channel
Follow these steps to discover and install a channel:
- Go to Settings > Workspace> Connectivity > Channels
- You will see the library of all channels available. Note that only Email, SMS, WhatsApp, RCS and Push are supported for Marketing.
- Click the Channel card to start installing
Click on a channel to view its overview page, where you'll find detailed information about what the channel does and how you can use it, including:
- The channel's purpose and functionality.
- Any specific requirements needed for installation (such as a Facebook Business account for WhatsApp).
- Inbound and/or outbound messaging capabilities, including message types and structured message options.
- Channel-specific documentation, pricing information, and Privacy Policies.
- Once you're ready to install the channel, simply click the Install button in the top right-hand corner of the page.
- Follow the installation instructions provided for the specific channel to complete the process.
Install additional instances of a channel
To install more than one instance of a channel, such as an additional WhatsApp number, or another Facebook Messenger channel, follow these steps:
- Go to Settings > Workspace> Connectivity > Channels
- You will see the library of all channels available.
- Click the Channel card to view the channel page
- Click the Install button on the top right-hand corner of the screen.
- Follow the specific installation instructions for the channel you want to install.
