Feed item triggers

Feed item triggers allow you to run a flow when an event happens in an Inbox conversation.

There are seven types of feed item trigger events:

Run a flow when a new conversation is created in Inbox.

Run a flow when a conversation is closed in Inbox.

Run a flow when a previously closed conversation is reopened.

Run a flow when a conversation is archived in Inbox.

Run a flow when a conversation is unarchived in Inbox.

You could use this to notify a team or agent when a previously resolved issue has been reopened.

You could use this to notify the team leader when a new conversation is assigned to their team.

Run a flow when a conversation is assigned to a specific agent in Inbox.