Voice webhooks

Voice calls go through a life-cycle during the call; life-cycle events provide an indication of the current status a voice call has; started or starting are both examples of voice call statuses.

Voice Lifecycle events

You can create a webhook subscription to listen to voice lifecycle events (see API details here)

Voice supports two lifecycle event webhook types

voice.inbound
voice.outbound

voice.inbound

This event is used to get notified about incoming voice calls

Filter by call status

By default, when creating a subscription without specifying any call status filter, you are going to receive events for all applicable call status events that occur during the call.

The inbound call status can be:

starting
- The call has been initiated
ringing
- The destination number has started ringing
ongoing
- The call is in progress
completed
- The call has been successfully completed
no-answer
- The call was not answered
busy
- The destination number is busy
failed
- The call has failed

It is possible to add filters to only receive events for a specific call status. You can add multiple status filters to only get those specified events.

Filter channel ID

By default, when creating a subscription without specifying a channel ID filter, you are going to receive events for all incoming calls for all voice channels.

It is possible to add filters to only receive events for a specific channel ID.

For each subscription, it is only possible to add one channelId filter.

Example event

Codebeispiel

{
  "service": "channels",
  "event": "voice.inbound",
  "url": "https://yoururl.com",
  "signingKey": "mysecretkey",
  "eventFilters": [
    {
      "key": "channelId",
      "value": "b827924e-9789-4c2f-a4d5-b352175354f6"
    },
    {
      "key": "status",
      "value": "completed"
    },
    {
      "key": "status",
      "value": "starting"
    }
  ]
}

Event properties

Property	Description	Example value
service	The Bird CRM service which generates the event	channels
event	The specific event you are subscribing too.	voice..inbound
url	The webhook endpoint	https://site
signingKey	A value that will be used to validate a webhook	key
eventFilters[]	Event filters are inclusive, which means you will only get events for filters you add. If you do not add a filter you will get all events (except where you have other webhooks with an explicit filter).	"key": "channelId", "value": "" }, { "key": "status", "value": "delivered"}

voice.outbound

This event is used to get notified about the status of outgoing voice calls