Apple Messages
for developers

Help customers browse, book, and buy.
Connect your approved business through Bird.

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Trusted every day by teams that
build world-class software.

Read customer storiesExplore Enterprise

Found in Maps.
Continued in Messages.

Make the first conversation part of the customer journey.
Connect your Apple-approved business and supported service integration.

harbor.example
OBJECTS FOR EVERYDAY LIVING

Harbor Amsterdam

Homewares · Amsterdam studio

Come find your next favorite.
We’re here to help.

hHarborMessages for Business
Today 9:41
STARTED FROMHarbor Amsterdam in Maps

Hi! Could I visit the studio
this week?

h

We’d love to see you, Alex.
Let’s find a time that works.

Harbor studio ceramics
HARBOR · AMSTERDAMA little time for you.Explore the collection in person.
Choose a time
Harbor is ready to help
+Message
Illustrative approved business journey. Registration and Apple Experience Review are separate requirements. Workspace creation does not approve a business. No message is sent.
Business registration Entry points
Discuss your integration

Let them choose.
Without leaving Messages.

Offer current availability in a native picker. Validate the choice in your booking application before confirming a visit.

Apple Messages StudioTime picker

Studio visit

Welcome Visit the studio Your selection
A little time for you.
10:0011:3014:0015:30
Customer selectionTuesday · 11:30
9:41▮▮▮
‹hHarborMessages for Business
Today 9:41
Come find your new favorite.
Choose a time to visit our studio.
A little time for you.Harbor · Studio visit
Tuesday, September 22
Europe / Amsterdam
Tuesday at 11:30Time selected
+iMessage
Explore appointment booking

A purchase in Messages.
An order in your app.

Keep the product, payment and order connected.
Your processor confirms the payment. Your application completes the purchase.

hHarborMessages for Business
Today 9:41

Could I order two of these?

Harbor everyday vases
The Everyday VaseStoneware · Sand2 × €24.00

Of course. Two vases, delivered to you.

Order confirmed

Thanks, Alex. Order HBR-2048 is confirmed.

Harbor · HBR-2048
Payment result
Merchant gateway
hHarborOrders
ORDER

HBR-2048

Confirmed
AM
Alex MorganAmsterdam, Netherlands
2 items
Everyday VaseSand · Quantity 2
€48.00
Delivery €6.00Total €54.00
PaymentPaid
AuthorizedCapturedOrder updated

Your processor confirmed €54.00. The order and customer receipt now agree.

Illustrative Apple Pay and merchant records. No payment is initiated. The controls compare paid, pending and declined processor outcomes.
Connect your approved business, merchant account and payment processor.Explore Apple Pay

Track the message.
Then verify the outcome.

See what Apple acknowledged, and what it refused.

Apple Messages analytics

Sends over time

8,597accepted99.0%send rate
Sends over timeIllustrative hourly Apple Messages analytics for September 21. Accepted, Sent and Send failed outcomes share a count axis. Figures are illustrative, not live account statistics.02505007501kMessages00:0004:0008:0012:0016:0020:0023:00
AcceptedSentSend failed
Sep 21 · UTC
75.0%

of send failures in this hour
Rich link

24 of 32 · 14:00–15:00 UTC
By message kind
14:00–15:00 UTC
Message kindAcceptedSend failedShare
3512475.0%
192618.8%
9626.3%
Explore Apple Messages analytics

Explore Apple Messages.

From a customer’s first tap to the next useful step. Explore the possibilities.

Apple Messages API

Connect a native conversation to a real application outcome.

Entry points

Help customers start a conversation with your business.

Rich messages

Show products, links and choices inside the conversation.

Forms

Collect the information needed to complete a request.

Appointments

Turn a customer’s choice into a confirmed appointment.

Apple Pay

Connect an in-conversation purchase to your payment flow.

Authentication

Connect the conversation to an authorized customer account.

Wallet

Give customers a pass they can keep in Apple Wallet.

Journeys

Bring forms, choices and confirmations into one conversation.

Analytics

Measure the business result behind the conversation.

Scale without
losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

BirdHarborOrganization
WorkspacesProductionSandbox

Delivery agent

API key · Customer operations team
Active
PermissionsAccess
EmailRead & write
SMSRead & write
ALAlex Lee AdminPermissions updated

Audit log

Production
Workspace
Production
Resource
Delivery agent
WhatsApp
ReadRead & write
Succeeded
WorkspacesTeam rolesAPI authentication
Explore Enterprise

Start with Apple Messages.
Build across channels with Bird.

Get StartedContact Sales

Your next idea.
Ready to connect.

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