Video guide
Learn how to create and configure your first AI employee in Bird. In this guide, you'll learn how to:
Access the AI hub and connect your preferred language model (LLM)
Create a new AI employee and set up basic configurations
Configure personality traits and behavioral settings
Connect knowledge bases for enhanced responses
Set up both pre-built and custom actions
Fine-tune advanced settings for optimal performance
Step-by-step guide
Create your first AI employee
Open the AI hub from the left-hand menu.
Go to the AI Employees section.
Click New AI employee to start the setup flow.
Choose a LLM connector to power your AI employee (e.g., select OpenAI).
Click Create agent to proceed.
Personalize your AI employee:
• Edit the name and avatar.
• In the Profile tab, adjust the display name, biography, avatar, and select a contact to base its personality on.Customize the AI's personality:
• Set the tone to Neutral for balanced interactions.
• Adjust the tone slider to fine-tune its voice.Set guidelines to control AI behavior:
• Add guardrails to define boundaries.Configure abandonment settings to manage customer handovers.
Connect a knowledge base to boost your AI’s capabilities.
Choose specific actions for your AI employee in the Actions menu.
When ready, click Publish draft to launch your AI employee.
