Pick conversation labels from one workspace list

Labels on conversations now come from one list per workspace, shared by email mailboxes, Apple Messages for Business and WhatsApp in the dashboard. Open a conversation's labels to search the workspace's list, apply a label, or create a new one from what you typed.

• One spelling per label. Labels match in any casing, so "Urgent" and "urgent" are the same label, and every conversation shows the workspace's spelling.
• Reuse instead of retyping. The picker lists the labels your team already uses, so a conversation gets "billing" rather than a near-duplicate.
• Up to 100 labels. A workspace holds up to 100 labels. At the limit, you can still apply the labels it has. To create a new one, delete labels you no longer need under Workspace settings > Labels. Removing a label from a conversation keeps it in the workspace's list.