Instagram FAQs
FAQs and Best Practices.
If the customer that mentions your page has set their profile to private and does not follow you then you will not be notified of the mention.
Instagram comment
When your business posts something on Instagram and your customer comments on a post you will receive this as new conversation from the Instagram comments channel in Inbox AI. You can then reply to this comment from Inbox as your Instagram business page.Even if the customer includes @yourbusiness in the comment, this will still be received as an Instagram comment (not mention).Any replies to the original comment, will be included in the existing conversation.
Instagram mention
When another Instagram user or business posts something on Instagram; for example "I need a recommendation for a <product>" and someone then comments "Check out @yourbusiness they have loads of great <products>" you will receive this as a new conversation in Inbox AI. You can then reply to this mention from Inbox as your Instagram page.Any replies to the original comment, will be included in the existing conversation.
