Workflow Automation

• Automate conversation assignments with round robin assignment

  Optimize team workload by automatically distributing customer conversations using intelligent round-robin assignment strategies.

• Automatically reassign conversations from unavailable agents

  Ensure no customer message goes unattended by automatically routing conversations when agents become unavailable.

• Use action rules to automate your team's workflow

  Streamline ticket management by creating automated rules that assign and prioritize customer support conversations.