Customer Support overview

Customer Support is a unified console for communications where you and your team can have conversations with customers, collaborate to solve issues, and leverage customer data to personalize experiences.

Bring all of your channels into one centralized place, and plug in AI and automation to speed up processes and eliminate repetitive tasks.

What can I use Support for?

Use Support to unify all communication channels in one tool, so your agents don’t have to juggle multiple platforms and logins.

Have two-way conversations with customers on their favorite channels, with access to full customer data and conversation history directly within the interface.

Group incoming messages together for better organization and for clarity on who’s responsible for answering what.

Common use-cases for Inbox

• Creating a specialized team to manage VIP customer conversations.
• Surfacing rich contact data in conversations so that agents have full customer context at their fingertips.
• Gaining visibility and handling all customer communications in one place, instead of across different tools.
• Creating standardized support experiences, no matter what channel your customer contact you on.