How to respond to customers in Customer Support

Video guide

Learn how to effectively communicate with customers using Bird's Customer Support. In this guide, you'll learn how to:

• Reply to customer messages using manual responses, templates, and AI-powered phrasing
• Close conversations and summarize interactions for future reference
• Handle follow-up questions and track past conversations
• Assign inquiries to the right teams with relevant tags
• Snooze inactive conversations to stay organized
• Use AI to refine, rephrase, and tailor responses
• Summarize and transfer conversations efficiently