Managing Tickets & Conversations

• Managing tickets and conversations

  Streamline customer support with automation. Set up autoresponders, assign conversations by workload, close idle chats, and keep your support queue organized.

• How to assign tickets in Customer Support

  Master the art of ticket distribution with Bird's Customer Support, learn how to assign, manage, and optimize ticket workflows.

• How to use tags in Support to assign tickets to agents

  Discover how to use tags for intelligent conversation routing, automated assignment, and efficient agent management.

• How to nudge and close idle conversations

  Learn techniques to follow up on, nudge, and resolve inactive customer conversations with automated workflows.

• How to setup business hours auto responder

  Set up an auto-responder in Bird Support with business hours, time zones, and holidays, then customize templates and triggers for in and out-of-office replies.