Automate with AI
Connect AI agents and automated workflows across customer channels
Give AI agents direct access to Bird through the MCP server, CLI, and skills, run conversational AI across WhatsApp, Apple Messages for Business, and Email Mailboxes, and orchestrate multi-step workflows in Automations.
AI agent tooling, conversational channels, and visual workflows.
Connect AI coding assistants and agents to Bird, handle live conversations across messaging and email, and trigger multi-step automations from customer events.
Bird MCP Server and AI Skills
Let AI agents inspect delivery logs, author and validate templates, manage contacts and audiences, check suppressions, and trigger sends or workflows
WhatsApp and Apple Messages AI
Run conversational AI on WhatsApp Business and Apple Messages for Business with interactive pickers, forms, typing indicators, and live human handoff in Conversations
Human Handoff in Conversations
Route escalated chats and email threads from AI agents or workflows to support queues in Conversations with full thread context
Dedicated Email Mailboxes for Agents
Receive quote-stripped inbound email replies in dedicated mailboxes so AI agents can parse customer intent and reply in the same thread
Event, Message, and Schedule Workflows
Trigger visual workflows in Automations from incoming SMS, email, or WhatsApp messages, application webhooks, or recurring timezone schedules
Recipient Lookup and Suppression Checks
Validate phone numbers and email addresses mid-workflow and enforce channel opt-outs and suppressions before messages go out
Orchestrate multi-step workflows and verify changes before publishing
Combine inbound message triggers, webhook events, and scheduled runs with pre-publish testing and versioned workflow releases in Bird.
Trigger and branch multi-step workflows across channels
Start workflows from inbound SMS, email, or WhatsApp messages, application webhooks, or recurring timezone schedules. Pause on delivery receipts or backend events, branch on contact attributes, and update audiences along the path.
Verify workflow logic with sample-data previews and versioned publishing
Run pre-publish checks and test draft workflows against sample event payloads before activating a new version. Confirm branching conditions, template fallbacks, and overlapping-run rules before changes go live.
Manage multi-language templates and personalize messages at send time
Author reusable templates through the dashboard, CLI, or Bird MCP server, and render personalized Email, SMS, and WhatsApp messages from contact attributes and event payloads.
Organize reusable templates with up to 25 language variants
Build Email, SMS, and WhatsApp templates once and manage up to 25 localized language variants under a single template record for campaigns, API sends, and automated workflows.
Personalize templates with contact variables, fallbacks, and trigger payloads
Use Liquid variables, conditionals, and loops in Email templates, and bind stored contact properties, fallback values, and live webhook payload fields into SMS and approved WhatsApp template placeholders.
Trusted by teams running high-volume customer communication.
See how global brands use Bird to automate messaging and customer workflows.
94.4%
SMS deliverability improved
3.2x
Faster campaign launches
28%
Higher engagement rate
Connect your stack through webhooks, APIs, CLI, and Bird MCP.
Trigger workflows and sync contacts from your backend, command line, or AI agents.
Trigger workflows and sync contacts across your tools
Start workflows, import contacts by CSV, and manage templates and deliveries through application webhooks, REST APIs, the Bird CLI, and the Bird MCP server.
Shared contact records across channels
Store custom properties, external IDs, audience memberships, and channel preferences on a shared contact profile across Email, SMS, and WhatsApp.
Enterprise security and compliance controls.
Per-channel suppression enforcement and role-based workspace access.
Per-channel opt-out and suppression enforcement
Enforce email unsubscribes, hard bounces, spam complaints, and SMS STOP opt-outs per channel before campaign or workflow messages are sent.
Audited security and role-based workspace permissions
Bird is SOC 2 certified with GDPR, CCPA, and HIPAA compliance, plus role-based permissions for workspace teams.
Put it into practice.
Continue with the documentation, guides and examples for this topic.