Text and take calls across the US and Canada from one toll-free number.

Send order alerts, appointment reminders, and support replies across the US and Canada from a single 800, 888, 877, 866, 855, 844, or 833 number that can also take inbound voice calls. Bird handles North American toll-free verification in the dashboard without 10DLC brand or campaign fees, and processes STOP and HELP keywords automatically.

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Give customers one national number to text and call.

Toll-free numbers are one of four sender types on Bird SMS numbers in the Bird SMS API. Choose a toll-free sender when you want one recognizable national identity for both US and Canadian customers, when the same number should accept text replies and inbound support calls, or when you want carrier approval through toll-free verification instead of registering a US 10DLC brand and campaign.

Reach North America without managing separate senders.

Cover US and Canadian messaging, inbound voice calls, and opt-out compliance from a single verified 800-series number.

  1. 01

    Cover the US and Canada from one 800-series number.

    Reach mobile subscribers in both the United States and Canada from a single 800, 888, 877, 866, 855, 844, or 833 number instead of provisioning and maintaining separate senders for each country.

  2. 02

    Support two-way SMS and voice calls on the same number.

    Pick a toll-free number with both SMS and voice capabilities so customers can reply to a text thread or call your support line on the exact same number. Incoming replies arrive at your webhook as signed events.

  3. 03

    Skip A2P 10DLC brand and campaign fees.

    Toll-free messaging uses North American toll-free verification instead of The Campaign Registry. You submit your business details, opt-in flow, and sample messages in the dashboard without paying 10DLC brand or monthly campaign fees.

  4. 04

    Handle STOP, HELP, and START keywords automatically.

    Bird processes standard opt-out, help, and opt-in replies in the US and Canada, including English and French keyword rules for Canadian recipients, and blocks future sends to opted-out numbers automatically.

Search and order a toll-free number from the API.

Filter available US or Canadian inventory for toll-free numbers that support SMS and voice, inspect your organization's pricing upfront, and purchase the number in one API call. Once allocated, the number appears in your workspace senders list ready for toll-free verification and inbound webhook routing.

toll-free.ts
201 · purchased
const { data: page, error: searchError } = await bird.numbers.available
  .list({
    country_code: "US",
    number_type:  "toll_free",
    capabilities: ["sms"],
  })
  .safe();
if (searchError) throw searchError;

const { data: order, error: orderError } = await bird.numbers.orders
  .create({ number: page.data[0].number })
  .safe();
if (orderError) throw orderError;

console.log(order.status, order.number_id); // → "completed" "nda_0ydh2yfw..."

Complete toll-free verification in the dashboard before launch.

North American carriers require toll-free verification before an 800-series number can send application traffic. Draft your business details, opt-in flow, and sample messages in the dashboard, CLI, or MCP server, submit the verification from the dashboard, and check approval status through the API before turning on live traffic. If you prefer local area-code numbers under an existing A2P 10DLC brand, use a 10-digit long code instead.

Questions about toll-free numbers

Do toll-free SMS numbers need 10DLC registration?
Toll-free messaging uses a separate verification program. Choose a number with SMS capability and complete toll-free verification for the intended use case.
Does verification guarantee delivery?
No. Approval establishes eligibility for the program. Message content, recipient availability, suppressions and carrier conditions still affect delivery.
Can a toll-free number receive replies?
An SMS-capable toll-free number can support replies where the destination and carrier allow them. Subscribe to inbound events and review the relevant keyword handling.

Other ways to send

Compare toll-free numbers with local long codes, short codes, and branded sender IDs.

Long codesSend and receive texts from local 10-digit numbers registered through US A2P 10DLC.Short codesDeliver high-volume national alerts, marketing campaigns, and one-time passcodes.Alphanumeric sender IDsDisplay your brand name in the sender field for one-way alerts in supported countries.SMS numbers overviewCompare sender types by country coverage, two-way support, and carrier registration.SMS API overviewExplore sending, phone numbers, two-way replies, compliance, routing, and delivery analytics.

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