Route customer support conversations from Bird's messaging channels into Zendesk tickets. Give agents full omnichannel context.
Automatically create Zendesk tickets from incoming Bird messages
Route WhatsApp, SMS, and email conversations to the right Zendesk group
Let agents reply to messaging channels directly from Zendesk
Collect satisfaction scores via messaging after ticket resolution
Trigger Bird flows from Zendesk macros and automations
Let customers reach support via WhatsApp with tickets managed in Zendesk
Escalate bot conversations to live agents in Zendesk when intent detection fails
Send proactive support messages based on Zendesk ticket patterns