Approved subprocessors
End-user personal data is processed by Bird as a processor on behalf of the customer for the provision of the services. The below entities act as subprocessors on behalf of Bird.
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All platforms
| Platform | Service Name | Subprocessor Name | Subprocessor Function | Processing Location |
|---|---|---|---|---|
| All platforms | All services | Bird Affiliates | Performance of the Agreement, support services | The Netherlands, UK, USA |
| All platforms | All services | Anthropic Ireland Ltd. (end-user data optional) | Customer Support AI LLM Service Provider | USA |
Bird platform
| Service Name | Subprocessor Name | Subprocessor Function | Processing Location | Service description |
|---|---|---|---|---|
| Inbox |
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| Bird's unified inbox brings together messages from multiple communication channels (email, messaging apps, social media) into a single interface, allowing teams to manage all customer conversations efficiently without switching platforms. |
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| Bird provides email services that power nearly 40% of global B2B and B2C emails, scaling from hundreds to billions of messages without compromising performance. | |
| SMS |
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| Bird offers global SMS messaging services that deliver and receive text messages worldwide through a platform powered by more than 240 direct-to-carrier connections |
| Voice |
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| Bird's Voice API provides scalable voice communication capabilities through powerful REST APIs with direct carrier connectivity and SmartRouting engine, enabling businesses to build IVR systems, masked calling, and automated voice solutions across 140+ countries |
| Numbers |
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| Bird provides long and short numbers suitable for two-way communication use cases |
| WhatsApp for Business |
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| Bird manages WhatsApp business conversations through an intuitive platform that helps businesses get verified accounts, set up templates, and support customers with team inbox functionality |
| RCS |
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| Bird's RCS (Rich Communication Services) service enables businesses to send interactive, media-rich messages to individuals with verified sender identities, increasing brand trust and engagement rates |
| Conversation Channels |
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| Bird's Conversation Channels API enables businesses to send and receive messages across multiple communication platforms (WhatsApp, Email, SMS, Facebook Messenger, Instagram, etc.) through a unified interface, consolidating multi-channel conversations into single conversation threads |
| Mobile Push |
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| Bird's mobile push notification API supports iOS, Android, and web push notifications, handling millions of notifications per minute with reliable delivery for instant, targeted communication with app users |
| Video |
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| Bird offers one-click video meeting capabilities as part of their communication platform services. |
| Workflows |
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| Ireland, India, USA (as selected by customer) | Bird's Workflows are no-code automation tools that enable businesses to automate workflows, orchestrate data, and create interactive customer experiences across channels without requiring developer resources |
| Connectors |
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| Bird's Connectors facilitate seamless integration between Bird and external systems like Salesforce, Shopify, and Stripe, enabling automated workflows powered by real-time data and custom integrations for any tool, app, or database |
| Omnichannel Widget |
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| Bird's omnichannel chat widget enables customers to reach out on any webpage or app screen using multiple messaging platforms like Live Chat, WhatsApp, SMS, and more, with seamless channel switching capabilities |
| Contacts |
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| Bird's contacts offering allows users to consolidate data from any source into a single contact profile, distribute it to mission-critical tools, and enable personalized interactions at scale |
| Payments |
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| Expenses |
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Email platform
| Service Name | Subprocessor Name | Subprocessor Function | Processing Location | Service Description |
|---|---|---|---|---|
| Cloud Email Sending |
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| Bird's cloud email sending service is trusted to deliver almost 40% of B2B and B2C emails worldwide with optimization capabilities |
| Recipient Validation |
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| Inbox Tracker Competitive Tracker PowerMTA Momentum Taxi |
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| Inbox Tracker offers insights that are informed by the most accurate data sources in the market. Our leading-edge technology empowers marketers to maximize their email revenue potential and improve the critical success of your email program. |
Connectivity platform
| Service Name | Subprocessor Name | Subprocessor Function | Processing Location | Service Description |
|---|---|---|---|---|
| SMS |
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| Bird offers global SMS messaging services that deliver and receive text messages worldwide through a platform powered by more than 240 direct-to-carrier connections |
| Voice |
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| Bird's Voice API provides scalable voice communication capabilities through powerful REST APIs with direct carrier connectivity and SmartRouting engine, enabling businesses to build IVR systems, masked calling, and automated voice solutions across 140+ countries |
| Numbers |
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| Bird provides long and short numbers suitable for two-way communication use cases |
| Contacts |
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| Bird's contacts offering allows users to consolidate data from any source into a single contact profile, distribute it to mission-critical tools, and enable personalized interactions at scale |
| WhatsApp for Business |
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| Bird manages WhatsApp business conversations through an intuitive platform that helps businesses get verified accounts, set up templates, and support customers with team inbox functionality |
| Google RCS |
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| Bird's Google RCS (Rich Communication Services) service enables businesses to send interactive, media-rich messages to Android users with verified sender identities, increasing brand trust and engagement rates |
| Conversation Channels |
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| Bird's Conversation Channels API enables businesses to send and receive messages across multiple communication platforms (WhatsApp, Email, SMS, Facebook Messenger, Instagram, etc.) through a unified interface, consolidating multi-channel conversations into single conversation threads |
| Omnichannel Widget |
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| Bird's omnichannel chat widget enables customers to reach out on any webpage or app screen using multiple messaging platforms like Live Chat, WhatsApp, SMS, and more, with seamless channel switching capabilities |
Omnichannel platform (Pusher, 24sessions and Telserv)
| Service Name | Subprocessor Name | Subprocessor Function | Processing Location | Service Description |
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| Push Channels & Beams (Pusher) |
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| These services do not process personal data beyond transmission; no data is retained or otherwise stored after transmission of the push message. Bird's Push Channels & Beams provide a scalable push notifications API for developers to deliver critical information to Android, iOS, and web applications with reliable delivery and no complex integration |
| Video (24sessions) |
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| Bird's Video service provides a customer-first video platform that enables businesses to show personal care and replicate in-person interactions digitally with compliant, secure, and web-based video capabilities |
| Numbers (Telserv) |
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