View Channel Logs
Every installed channel will have logs up to 30 days back, giving details about every message sent from the Bird platform.
Note: Channel logs are retained for up to 30 days and can be searched and viewed 7 days at a time using the time filter.
How to access channel logs
- Go to Settings > Workspace> Connectivity > Channels
- You will see the library of all channels available.
- Click the Channel card to view the channel page
- Click on any installed channel you would like to see the logs on. For example, clicking on Email will show you all the channels (sending domains) installed for Email.
- Click on any one of the installed channels to see more about the channel
- Navigate to the Logs tab to view the list of detailed channel logs
Filtering Channel Logs
- You can apply a date filter (7-day range at a time) and additional filters to look for a specific log. You can filter by
- From, To: Search by email, phone, or custom identifier
- Message Types
- Email Subject (only for email)
- MessageID
- Direction: Outgoing / Incoming
- Status
- Message Tags
- Failure Code
- Batch ID
- Clicking on the log itself will show further information, as shown below.
